The OpportunityWe are recruiting for a hands-on Client Services Manager to join a growing specialist business operating within the European VAT and compliance space. This is a key leadership role where you will act as the primary point of contact for a portfolio of European clients, ensuring an outstanding customer experience while leading and developing a small, high-performing team. You will play a critical role in driving service excellence, improving processes, and supporting business growth across multiple international jurisdictions.
Do you have the following skills, experience and drive to succeed in this role Find out below.
Key Responsibilities
Act as the main contact for a portfolio of European VAT clients, delivering a high-quality, responsive service
Build strong client relationships, ensuring high levels of customer satisfaction and retention
Lead, manage, and develop a growing team, setting clear expectations and maintaining standards
Oversee daily workflows, ensuring accuracy, compliance, and timely delivery across multiple jurisdictions
Resolve client and operational issues with a proactive, solutions-focused approach
Maintain up-to-date knowledge of European VAT legislation and regulatory changes
Communicate effectively with clients and internal teams via phone, email, and meetings
Identify and implement process improvements to enhance efficiency and service deliveryCandidate Profile
Proven experience in account management within the European VAT / compliance sector
Demonstrable team leadership and people management experience
Strong customer focus with a track record of delivering excellent client service
Confident communicator with the ability to build relationships at all levels
Highly organised with strong attention to detail
Ability to work effectively in a fast-paced, deadline-driven environment
Strong problem-solving skills and a proactive mindsetPersonal Attributes
Positive, xgikmsk confident, and motivating leader
Commercially aware and results-driven
Calm under pressure and adaptable to change
Professional, approachable, and client-focused
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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