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- Tasks: Join our team as a Temporary Customer Services Advisor and provide top-notch service to customers.
- Company: Hays EA specializes in recruitment, connecting talent with opportunities.
- Benefits: Immediate start, gain valuable experience in a supportive environment.
- Why this job: Perfect for those who love helping people and thrive in dynamic situations.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency required.
- Other info: This role lasts until March 2025, offering a chance to build your resume.
The predicted salary is between 24000 - 36000 £ per year.
This is a newly created Temporary Customer Services Advisor working in a call centre with an immediate start and an expected duration through to March 2025. You will be joining an experienced team; your duties will be varied and include:
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Providing customers with prompt, effective and courteous front line service.
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Working as part of the primary team who answers switchboard calls.
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Data processing into CRM system, responding to complex enquiries.
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Ensuring that customers are provided with relevant information and agree further follow-up actions.
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Knowledge of MS Outlook, the Internet or similar software
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Experience working in a customer-facing environment.
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The ability to find research and extract information.
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Proven experience in research and problem-solving
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Good level of communication skills, both written and verbal
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A confident, approachable manner with the ability to communicate with a range of people.
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Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information., * CRM
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call centre
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customer services
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immediate start
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IT skills
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switchboard
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people
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data processing
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systems
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Temporary Customer Services Advisor employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly will be crucial when dealing with customers.
✨Tip Number 3
Research the company and its values. Understanding what they stand for will allow you to align your responses with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled difficult customers or situations. This will showcase your ability to remain calm and effective under pressure.
We think you need these skills to ace Temporary Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Temporary Customer Services Advisor position. Highlight the key responsibilities and required skills, such as customer service experience and IT proficiency, to tailor your application accordingly.
Craft a Tailored CV: Customize your CV to emphasize your relevant experience in customer service and data processing. Include specific examples of how you've handled difficult situations or provided excellent service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate effectively and handle sensitive information, as well as your problem-solving skills that align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Hays plc
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you provided excellent service, resolved conflicts, or handled difficult situations effectively.
✨Demonstrate Your IT Proficiency
Since the role requires knowledge of MS Outlook and CRM systems, be ready to talk about your experience with these tools. If possible, mention any specific tasks you've completed using these applications.
✨Practice Active Listening
During the interview, show that you can listen actively. This is crucial for a customer service role. Respond thoughtfully to questions and ask clarifying questions if needed to demonstrate your engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully navigated challenges or provided solutions.
