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- Tasks: Join our team to prepare Windows 11 machines and tackle service desk tickets.
- Company: Be part of an award-winning organization in the happiest city in the UK.
- Benefits: Enjoy a competitive daily rate with potential contract extensions.
- Why this job: Contribute to major digital changes while working in a friendly, collaborative environment.
- Qualifications: Experience in end user support and building Windows machines is essential.
- Other info: This is an initial 3-month contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
You will play a key role as part of technical infrastructure services working collaboratively to drive the business forward. In this position you will work with the team to prepare Windows 11 machines ready for deployment and assist to clear a backlog of tickets on the service desk. Generally, issues will be regarding Windows 10/11, Office 365 and other in-house applications.
An opportunity has arisen with an award-winning, high-profile organisation based in THE HAPPIEST CITY in the UK. They are undergoing major digital change and are now in need of a seasoned, confident, reliable and friendly 1st Line IT Technician to join their infrastructure teams., * Experience within an end user support role within an enterprise level environment
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Experience building Windows machines ready for deployment (DELL)
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A strong understanding of support processes within a Windows ecosystem
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Active Directory and Group Policy management
A rewarding contract within a high profile organisation on an INITIAL 3-MONTH TERM paying a COMPETITIVE DAILY RATE. With the strong possibility of extensions thereafter.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Service Operations Analyst employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience in an end-user support role within an enterprise environment during your conversations. Be ready to share specific examples of how you've successfully resolved issues in a similar setting.
✨Tip Number 3
Demonstrate your understanding of Active Directory and Group Policy management. Prepare to discuss how you've utilized these tools in past roles to manage user accounts and permissions effectively.
✨Tip Number 4
Show your enthusiasm for the company's digital transformation journey. Research their recent projects or initiatives and be prepared to discuss how you can contribute to their goals as part of the infrastructure team.
We think you need these skills to ace IT Service Operations Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Operations Analyst position. Highlight key responsibilities and required skills, such as experience with Windows 10/11 and Office 365, to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in end user support roles, particularly within enterprise environments. Mention specific examples of how you've built Windows machines for deployment and managed Active Directory.
Showcase Your Soft Skills: Since the role requires a friendly and reliable demeanor, include examples in your application that demonstrate your communication skills and ability to work collaboratively within a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays plc
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and Office 365. Highlight specific instances where you've successfully resolved issues or deployed machines, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research the organization and its values. Since they are described as an award-winning, high-profile company, showing that you align with their mission and culture can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've managed service desk tickets or dealt with Active Directory and Group Policy management effectively.
✨Demonstrate Your Teamwork Abilities
Since the role involves collaboration, be ready to share experiences where you've worked as part of a team. Emphasize your ability to communicate clearly and support your colleagues in achieving common goals.
