Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage rent accounts, handle collections, and support tenants with payment issues.
- Company: Join Hays Specialist Recruitment, a leader in connecting talent with opportunities.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive work environment.
- Why this job: Make a real impact by helping tenants while developing your skills in a collaborative team.
- Qualifications: Experience in credit control, strong customer service skills, and knowledge of social housing is a plus.
- Other info: Work independently or as part of a team using relevant software.
The predicted salary is between 28800 - 43200 £ per year.
-
Manage and monitor rent accounts to ensure timely payments.
-
Handle credit control and collection processes.
-
Liaise with tenants to resolve any payment issues and provide support.
-
Conduct regular account reviews and take appropriate action on arrears.
-
Work collaboratively with other departments to ensure a seamless service.
-
Provide excellent customer service and maintain positive relationships with tenants.
-
Proven experience in credit control and collections.
-
Strong customer service skills with the ability to communicate effectively.
-
Knowledge of social housing regulations and practices is a plus.
-
Excellent organisational and time management skills.
-
The ability to work independently and as part of a team.
-
Proficiency in using relevant software and systems.
-
Competitive salary and benefits package.
-
Flexible working pattern.
-
A supportive and inclusive work environment.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Income Officer employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with social housing regulations and practices. This knowledge will not only help you understand the context of the role better but also demonstrate your commitment to the field during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves liaising with tenants, being able to communicate effectively and empathetically will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in credit control and collections. Be prepared to discuss specific examples of how you've successfully managed rent accounts or resolved payment issues in the past.
✨Tip Number 4
Showcase your organizational and time management skills. Prepare to explain how you prioritize tasks and manage your workload, especially when dealing with multiple accounts and deadlines.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Officer position. Highlight key responsibilities such as managing rent accounts and handling credit control, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in credit control and collections. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, include examples that demonstrate your ability to communicate effectively with tenants and resolve payment issues.
Tailor Your Application: Customize your cover letter to reflect your understanding of social housing regulations and practices, if applicable. Mention your organizational skills and ability to work both independently and as part of a team.
How to prepare for a job interview at Hays plc
✨Show Your Knowledge of Credit Control
Make sure to highlight your experience in credit control and collections during the interview. Be prepared to discuss specific strategies you've used to manage rent accounts and resolve payment issues.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of examples where you've successfully communicated with tenants or clients. Show how you maintained positive relationships and resolved conflicts effectively.
✨Prepare for Questions on Social Housing Regulations
If you have knowledge of social housing regulations, be ready to discuss it. If not, familiarize yourself with the basics before the interview, as this could set you apart from other candidates.
✨Emphasize Organizational Skills
Discuss your time management and organizational skills, especially how you prioritize tasks when managing multiple accounts. Provide examples of how you've handled arrears and conducted account reviews efficiently.
