General Manager

I am delighted to be recruiting for an exciting, friendly and inclusive Organisation based in Darlington who are looking to recruit an organised, resourceful and ambitious General Manager on a fixed-term contract basis.

The General Manager will be responsible for the management of the operational elements of the business, including administration and finance, the day-to-day running of the building, governance, HR and compliance and will have line management responsibilities. This role can be offered on a full or part-time basis with a flexible working pattern. Because of the nature of this role, it is expected that you will be office-based in order to meet the needs of a public-facing building.

Your new role

The General Manager will be a crucial part of the Organisation and as such, you will be leading on a number of key operational elements of the business. You will work closely with the Senior Management Team, Trustees, staff and third-party contractors, taking responsibility for the day to day building operations as well as governance, HR and compliance and general administration and finance. As part of this role, you will be responsible for the general management and improvements of the building to ensure an excellent and safe visitor experience, whilst also providing internal support by working to ensure that wider systems and policies are in place to keep the staff team working efficiently and responsibly.

Responsibilities will include (but not limited to):

• Oversee recruitment processes, working closely with the Senior Management team to manage the recruitment of all team members.

• Take full responsibility for overseeing the appraisal and professional development of the Finance and Administration Assistant, and other staff as allocated by the CEO.

• Lead on drafting and managing contracts for all team members, including employees, casual workers and freelancers.

• Schedule and conduct inductions for new team members.

• Support, uphold and regularly review company policies and procedures with support from the Board and CEO.

• Manage volunteers, contractors and visitors of community/shared space(s).

• Liaise with statutory and licencing authorities as appropriate to ensure all necessary licences are obtained and routinely renewed.

• To be appointed Health and Safety Officer and to always keep abreast of the requirements of the company health and safety policy.

• Implement and maintain standards of on-site presentation including signage, staff and volunteer identification, tidying/cleaning procedures.

• Maintain all administrative systems for the efficient and effective operation of the organisation, improving their effectiveness, coordinating office procedures, and resolving management and administrative problems.

• Work with the CEO to manage administration and reporting processes for all existing funding streams and assist with the research and completion of funding bids.

• Support the development of contracts for team members and third-party contractors.

• Oversee the monthly staff rotas.

• Any other general administrative tasks as reasonably required.

• Manage and support staff, including the Finance and Administration Officer and other members of the staff team as allocated by the CEO.

• Support the CEO to provide reports for the Board of Trustees and attend Trustee meetings, relevant subcommittees as required.

• Provide administrative assistance to the Board of Trustees, including taking minutes and scheduling quarterly meetings.

• Manage the recruitment of new Trustees to the Board.

• Oversee policy planning, implementation, and ratification.

• Cultivating new revenue funding relationships with corporate partners, donors and trusts and foundations.

• Maintaining relationships with funders, partners and stakeholders and meeting reporting requirements linked to these.

• Development of new funding relationships with trusts and foundations.

• Administrative management experience in a high impact organisation.

• Budgeting and financial management skills, preferably in a comparable sector.

• Experience of accountancy software (Sage 50).

• Practical knowledge of recruitment and line management, and strong understanding of HR systems and processes.

• Successful track record in implementing improvements and change in an operational capacity.

• Experience and knowledge of managing premises and taking responsibility for health and safety management in a visitor-focused environment.

• Experience of managing or working with Local Authority relationships.