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- Tasks: Provide top-notch B2B customer support and liaise with customers and suppliers.
- Company: Join a market leader known for outstanding products and a commitment to its people.
- Benefits: Enjoy a competitive salary of £32K PA and on-site parking.
- Other info: This role is fully office-based in Basingstoke, Monday to Friday.
- Why this job: Be part of a friendly team where every day brings new challenges and opportunities.
- Qualifications: Experience in customer support and excellent tech skills are essential.
The predicted salary is between 32000 - 44800 £ per year.
Customer Support Representative, Basingstoke, Permanent, Mon to Fri, £32K PA, Office Based
Your new role
Your potential new employer is a well-established and successful company who provides outstanding products and levels of service. They are a market leader and a company that invests in its people and technology. Y ou will be joining a very friendly and professional team who all work to common goals and share success. Your duties will be diverse with no two days being the same and your responsibility will be to provide outstanding B2B customer support. Your role will be to liaise directly with customers and suppliers to ensure the smooth transition of services and support. Our client is seeking to recruit a highly motivated and organised individual who has first-class stakeholder engagement skills. The successful candidate will have gained experience in a similar role, have excellent technology skills, great coordination and planning ability.
Customer Support Representative, Basingstoke, Permanent, Mon to Fri, £32K PA, Parking available on site. Due to the nature of the role, this vacancy will be fully office-based at the client\’s site in Basingstoke. Applicants must have the full right to work in the UK already in place.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Customer Support Representative employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your B2B communication skills. Since this role involves liaising with both customers and suppliers, being able to communicate clearly and professionally is key to ensuring smooth transitions and support.
✨Tip Number 3
Showcase your technology skills by being familiar with common customer support tools and software. If you can demonstrate your ability to quickly adapt to new technologies, it will set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would handle various customer situations, as this will highlight your problem-solving abilities and stakeholder engagement skills.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support roles. Emphasise your skills in stakeholder engagement, technology proficiency, and any specific achievements that demonstrate your ability to provide outstanding B2B support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and the company. Mention why you are interested in working for this particular employer and how your skills align with their needs. Be sure to include examples of your past experiences that relate to the job description.
Highlight Soft Skills: In your application, emphasise your soft skills such as communication, organisation, and teamwork. These are crucial for a Customer Support Representative role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays plc
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer support roles. Be ready to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Your Tech Savviness
Since the role requires excellent technology skills, prepare to talk about the tools and software you've used in past positions. Familiarise yourself with any relevant technologies that the company might use.
✨Emphasise Teamwork and Collaboration
This position involves working closely with a team. Be prepared to share examples of how you've effectively collaborated with colleagues to achieve common goals in previous jobs.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the customer support department.