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For Companies At a Glance
- Tasks: Lead and develop a team to deliver top-notch customer service across various channels.
- Company: Join a leading utilities organization dedicated to exceptional service and innovative solutions.
- Benefits: Enjoy a competitive salary, pension scheme, private healthcare, and 25 days annual leave.
- Why this job: Be part of a dynamic team in a modern office with a hybrid work model.
- Qualifications: 3-5 years of customer service management experience, with strong team leadership skills.
- Other info: Free parking and a focus on continuous improvement and customer feedback.
The predicted salary is between 36000 - 60000 £ per year.
My client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis.
The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.
Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders.
Your new role
Based within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place.
Some of your duties will include but not limited to
Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction
Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issues
Track key performance indicators such as customer satisfaction, response times, and issue resolution rates.
Regularly review and analyse team performance to identify areas of improvement
Continuously assess and improve customer service processes to increase efficiency
Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery
Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times
Utilise customer feedback and insights to make informed decisions on service improvement
Minimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment
Proven experience managing and developing teams with a track record of driving performance
Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions
Competitive salary
Pension scheme and private healthcare
25 days annual leave, plus bank holidays
Free parking
Hybrid model
What you need to do now
Customer Service Manager employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. Understanding innovative solutions and best practices will help you stand out during interviews, as you'll be able to discuss how you can implement these strategies at StudySmarter.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to manage and develop teams effectively. Highlight instances where you've improved performance or customer satisfaction, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research the company culture and values of the organization you're applying to. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees of the organization. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. Focus on your achievements in leading teams, improving performance, and delivering exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention specific examples of how you've successfully managed teams and improved customer satisfaction.
Highlight Relevant Experience: In your application, emphasize your 3-5 years of experience in customer service management. Include details about the industries you've worked in and any relevant metrics that demonstrate your success.
Showcase Analytical Skills: Since the role requires strong analytical skills, provide examples of how you've used data to track performance indicators and implement improvements in customer service processes.
How to prepare for a job interview at Hays plc
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Analytical Thinking
Highlight your analytical skills by discussing how you've tracked key performance indicators in previous roles. Be ready to share specific examples of how you've used data to drive improvements in customer service.
✨Emphasize Customer-Centric Solutions
Since the organization values exceptional service, prepare to talk about how you've utilized customer feedback to enhance service delivery. Share instances where you've implemented changes based on customer insights.
✨Understand the Company Culture
Research the company's values and culture before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to maintaining high standards of service.
