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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and support.
- Company: Join a well-established organization in the heart of Swansea.
- Benefits: Gain valuable experience in a fast-paced, dynamic environment.
- Why this job: Perfect for those who love helping people and thrive under pressure.
- Qualifications: Fluent in English and a Modern European Language (Dutch or Italian preferred).
- Other info: Great opportunity to enhance your customer service skills and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
Your new role as a Customer Service Assistant is a busy and varied role. Your new role will require you to work in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:
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Acting as a first point of contact for all customer enquiries
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Building a rapport by interacting with customers via email and telephone, ensuring to provide solutions that meet customer expectations
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Liaise with all other departments, providing administrative support
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Logging information, updating and creating tasks as and when required
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Liaise with customers regarding issues
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Provide general support as and when required
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, customer service professional who possesses excellent time management and interpersonal skills. They are also seeking an individual who has the ability to communicate in a Modern European Language, in particular Dutch or Italian., The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be proactive with a can-do attitude and great organisation skills. You will be IT proficient with good Microsoft Office skills. An individual with exceptional customer service skills and experience will be successful in this role. My client is seeking a candidate who has the ability to fluently communicate in a Modern European Language (preferably Dutch or Italian) as well as English, both verbally and in writing.
What you’ll get in return
The successful candidate will be an individual who is capable of working at pace and with accuracy. You will be proactive with a can-do attitude and great organisation skills. You will be IT proficient with good Microsoft Office skills. An individual with exceptional customer service skills and experience will be successful in this role. My client is seeking a candidate who has the ability to fluently communicate in a Modern European Language (preferably Dutch or Italian) as well as English, both verbally and in writing.
Customer Service Assistant employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Share specific examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to meet customer expectations.
✨Tip Number 2
Since the role requires proficiency in a Modern European Language, practice your language skills before any interviews. Being able to communicate fluently in Dutch or Italian will set you apart from other candidates.
✨Tip Number 3
Familiarize yourself with common customer service software and tools. Being IT proficient is crucial, so if you can demonstrate your knowledge of Microsoft Office and any relevant customer service platforms, it will give you an edge.
✨Tip Number 4
Show your proactive attitude by preparing questions about the company and its customer service approach. This not only shows your interest but also your willingness to engage and contribute positively to the team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service roles you've held. Detail your experience in fast-paced environments and how you successfully managed customer inquiries.
Showcase Language Skills: Since the role requires fluency in a Modern European Language, particularly Dutch or Italian, be sure to mention your language proficiency clearly in your CV and cover letter.
Demonstrate Interpersonal Skills: In your application, provide examples of how you've built rapport with customers in the past. Highlight your communication skills and ability to provide solutions that meet customer expectations.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show that you are a perfect fit for the role.
How to prepare for a job interview at Hays plc
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to build rapport and provide effective solutions.
✨Demonstrate Adaptability
Since the role requires working in a fast-paced environment, be ready to discuss situations where you had to adapt quickly to changes or unexpected challenges.
✨Highlight Language Proficiency
If you speak Dutch or Italian, make sure to mention this during the interview. Be prepared to demonstrate your language skills, as this is a key requirement for the role.
✨Emphasize IT and Organizational Skills
Discuss your proficiency with Microsoft Office and any other relevant software. Provide examples of how your organizational skills have helped you manage tasks effectively in previous roles.
