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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage records with tech tools.
- Company: Join a leading financial services company in South West London, known for its excellence.
- Benefits: Enjoy hybrid work, competitive salary, and a great Monday to Friday schedule.
- Why this job: Make a real impact by helping customers while working in a supportive team environment.
- Qualifications: Strong customer service skills and experience with CRM systems are a plus.
- Other info: Located near Wimbledon, this role offers a vibrant workplace culture.
The predicted salary is between 17400 - 34800 £ per year.
A fantastic opportunity is available to work for a new and exciting opportunity to work for leading Financial Services in the heart of South West London for a Customer Service Executive on a permanent basis. The company provides financial services to customers and is a well-established organisation and market leader in their field. This position offers a range of benefits, including hybrid working 2 days a week in the office and an excellent schedule of Monday to Friday 9-5.30pm.
Your new role
You will be the main point of contact for queries from financial advisors and individual customers, corresponding to a high standard. You will update customer records and details via their technology system, use phone, email or other in-house systems to communicate with customers, ensuring all inboxes are managed. You will attend staff meetings to share your ideas about best practice and liaise with a wide range of staff internally and deal with administrative duties.
What you’ll need to succeed
You will have excellent customer service skills and the ability to communicate in a sensitive and empathetic manner via email and phone, experience of using CRM systems is desirable or managing electronic customer records. You will handle a high volume of inbound queries via phone, email and web and deal with some complaints. You will be located close to Wimbledon.
In return you will be offered a competitive salary of £29,000 with hybrid working – 2 days a week in the office (with a mandatory day of Tuesday), you will have an excellent range of benefits and standard hours are Monday to Friday 9-5.30pm with occasional early shifts of 8.30-4.30pm or 9.30-6pm.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Advisor employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the basics of financial products and services will help you communicate more effectively with both customers and financial advisors.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing different customer scenarios can prepare you for the types of queries you might encounter in this role.
✨Tip Number 3
Get comfortable with CRM systems. If you have access to any CRM software, take some time to explore its features and functionalities, as this experience will be beneficial in managing customer records.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Service Advisor position, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in financial services or using CRM systems. Provide specific examples of how you've handled customer queries or complaints effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your ability to communicate sensitively and empathetically in your application. Use clear and professional language throughout your documents.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for this financial services organization and how you can contribute to their success.
How to prepare for a job interview at Hays plc
✨Showcase Your Customer Service Skills
Make sure to highlight your excellent customer service skills during the interview. Share specific examples of how you've handled customer queries or complaints in the past, demonstrating your ability to communicate sensitively and empathetically.
✨Familiarize Yourself with CRM Systems
Since experience with CRM systems is desirable, take some time to familiarize yourself with common platforms. If you have prior experience, be ready to discuss how you used these systems to manage customer records and improve service efficiency.
✨Prepare for High-Volume Queries
The role involves handling a high volume of inbound queries. Prepare for this by thinking about strategies you've used in the past to manage multiple inquiries effectively, and be ready to discuss how you prioritize tasks under pressure.
✨Engage in Best Practices Discussion
Since you'll be attending staff meetings to share ideas about best practices, think about what improvements or suggestions you could bring to the table. This shows your proactive attitude and willingness to contribute to the team's success.
