Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries via email, phone, and LiveChat.
- Company: Join a respected and innovative company in Hull with a strong client base.
- Benefits: Enjoy a permanent contract, potential hybrid work, 26 days holiday, and more perks.
- Why this job: Perfect for those passionate about customer service and building relationships.
- Qualifications: Must have excellent communication skills and knowledge of Microsoft Office.
- Other info: Work 37.5 hours a week and thrive in a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
You will be joining a team of customer service advisors for this well-respected and innovative company in Hull providing outstanding service to their clients from order query to delivery. You will be dealing with a strong client base that includes individuals through to well-known brands.
Your new role
Working 37.5 hours a week, you will be the first point of contact for the customers, predominantly over email but with some phone and LiveChat queries. You will process detailed, and at times complex orders, onto the ERP system, ensuring accuracy at all times. You will build strong relationships with your client base, providing a personalised approach. You will be able to effectively prioritise your work, to ensure order SLAs are met and be able to work well with the team towards targets.
If you are passionate about delivering outstanding customer service, with a proven track record of order processing, then this could be the role for you. You must have excellent written and verbal communication skills, sound knowledge of Microsoft Office and be able to work well towards deadlines and targets.
What you’ll get in return
37.5 hours a week permanent contract
Potential for hybrid working after probation period
26 days holiday + bank holidays
EAP programme
Additional benefits
What you need to do now
Customer Service Advisor employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you understand what outstanding service means to them.
✨Tip Number 2
Practice your communication skills, especially in writing. Since you'll be handling a lot of email queries, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your knowledge of ERP systems and order processing. Being able to discuss your experience or understanding of these systems can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully prioritized tasks in previous roles. This will show that you can manage your workload effectively and meet deadlines, which is essential for this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and order processing. Use specific examples that demonstrate your ability to handle complex orders and provide outstanding service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and mention how your skills align with the job requirements. Highlight your communication skills and your ability to work towards deadlines and targets.
Showcase Relevant Skills: Emphasize your proficiency in Microsoft Office and any experience you have with ERP systems. Mention your ability to prioritize tasks effectively and your experience in building strong client relationships.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. Clear and professional communication is key in customer service roles.
How to prepare for a job interview at Hays plc
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider providing examples of how you've effectively communicated with clients in the past.
✨Highlight Your Order Processing Experience
Make sure to discuss your previous experience with order processing. Be ready to explain any complex orders you've handled and how you ensured accuracy. This will show that you understand the importance of detail in this role.
✨Demonstrate Your Ability to Prioritize
The job involves managing multiple queries and meeting deadlines. Prepare to share examples of how you've successfully prioritized tasks in a busy environment, ensuring that you meet service level agreements (SLAs) while maintaining quality.
✨Emphasize Team Collaboration
Since you'll be working closely with a team, it's important to convey your ability to collaborate effectively. Share experiences where you've worked towards common goals with colleagues, highlighting your contribution to achieving targets together.
