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- Tasks: Minimize bad debt and manage customer accounts while handling sensitive calls.
- Company: Join a respected company in Inverness with a strong reputation.
- Benefits: Enjoy a £25,000 salary, annual bonus, 30 days leave, and more perks.
- Why this job: Be part of an experienced team and develop your negotiation skills.
- Qualifications: Requires 2 years of credit control experience and excellent communication skills.
- Other info: Work Monday to Friday, 9am-5pm, with free parking and a pension scheme.
The predicted salary is between 24000 - 26000 £ per year.
You will be responsible for minimising bad debt to maximise profit by collecting outstanding amounts. You will also be maintaining existing customer accounts to their terms & conditions. The role also includes renewing new credit account applications, handling general sales ledger queries and dealing sensitively with customers to maximise recovery of debts.
You will need previous experience working in a similar credit control role for a minimum of 2 years. Excellent telephone manner is important as you will need the confidence to handle customer calls of a sensitive or difficult nature. Being a good communicator and negotiator is vital, as is the ability to stay calm under pressure. The role requires you to be a team player, but also the ability to work well on your own initiative.
This is an ideal opportunity to join a well-established and respected company based in Inverness with a salary of £25,000 and an excellent Benefits package. You will be a part of an experienced team working from 9am-5pm Monday to Friday., This is an ideal opportunity to join a well-established and respected company based in Inverness with a salary of £25,000 and an excellent Benefits package. You will be a part of an experienced team working from 9am-5pm Monday to Friday. The Benefits include an Annual Bonus,30 Days Annual Leave (inc. Public Holidays), Cycle to Work Scheme, Employee Assistance Programme, Free Parking and Pension Scheme.
Credit Controller employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with common credit control practices and terminology. This will help you speak confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your telephone communication skills. Since excellent telephone manner is crucial, consider role-playing difficult customer scenarios with a friend to build your confidence.
✨Tip Number 3
Research the company’s values and culture. Understanding what they prioritize can help you tailor your approach and show that you’re a good fit for their team.
✨Tip Number 4
Prepare examples from your previous experience that showcase your negotiation skills and ability to handle pressure. Being able to share specific instances will make you stand out as a candidate.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in credit control roles. Detail specific achievements or situations where you successfully minimized bad debt or improved customer account management.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively handled sensitive customer calls or negotiations in the past. This will demonstrate your ability to manage difficult situations.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the job posting, such as 'team player', 'negotiator', and 'calm under pressure', to align your application with what the company is looking for.
Prepare for Potential Questions: Think about potential interview questions related to credit control and customer management. Prepare concise and relevant answers that showcase your skills and experience, particularly in handling challenging scenarios.
How to prepare for a job interview at Hays plc
✨Show Your Experience
Make sure to highlight your previous experience in credit control. Be ready to discuss specific examples of how you've successfully minimized bad debt and managed customer accounts.
✨Demonstrate Communication Skills
Since excellent telephone manner is crucial, practice articulating your thoughts clearly. Prepare for potential role-play scenarios where you might need to handle sensitive customer calls.
✨Stay Calm Under Pressure
Prepare for questions that assess your ability to remain calm in challenging situations. Think of examples from your past where you successfully navigated difficult conversations or negotiations.
✨Team Player with Initiative
Be ready to discuss how you work well in a team but also take initiative when needed. Share examples of how you've contributed to team success while also managing your own responsibilities.
