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For Companies At a Glance
- Tasks: Be the first point of contact for patients, handling queries and maintaining records.
- Company: Join a growing independent healthcare provider partnering with the NHS in Brighton.
- Benefits: Enjoy hybrid working options, an annual bonus scheme, and a competitive salary.
- Why this job: This role offers a chance to make a real impact in healthcare while developing your skills.
- Qualifications: Previous admin and customer service experience is required; strong communication skills are a must.
- Other info: Full-time position with a supportive team environment and opportunities for growth.
The predicted salary is between 15000 - 35000 £ per year.
A healthcare business based in Brighton is looking for a permanent Administrator to join their team on a full time basis. This is an exciting time to join the company as they are going through a period of growth due to the huge success of the company. They are an independent healthcare provider working in partnership with the NHS to provide specialist services.
Your new roleWorking in a team of 10, you will be the first point of contact for patients, handling any inbound queries via phone and email and maintain patient records. Key duties include:
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Ensure all inboxes and phone services are monitored, and responses are accurate and efficient
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Update company systems and access patient information and clinical data
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Communicate clinical outcomes with patients
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Liaise with consultants on any technical queries or patient concerns
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You will be handling confidential patient information in a sensitive and discreet manner whilst adhering to GDRP regulations.
What you’ll need to succeed
You will be enthusiastic and highly motivated to provide support for a fast-growing business. Excellent verbal and written communication skills are a must and you will be able to communicate in a sensitive and sympathetic manner via telephone and email. You will have the ability to organise your workload and adapt to process changes. The successful candidate will have previous administration and customer service experience from any industry.
In return, you will receive an annualised salary of GBP25,000. This is a full-time permanent position with hybrid working after training. You will work Monday to Friday 9am-5.30pm (37.5 hours per week). This company also offers an annual discretionary bonus scheme.What you need to do now
Administration Assistant employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarize yourself with the healthcare sector, especially how independent providers work alongside the NHS. This knowledge will help you understand the context of your role and impress during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive information. Role-play scenarios where you respond to patient queries to build confidence and ensure you can communicate effectively and empathetically.
✨Tip Number 3
Highlight any previous experience in administration or customer service, regardless of the industry. Be ready to discuss specific examples of how you've organized workloads and adapted to changes in processes.
✨Tip Number 4
Research the company’s values and recent achievements. Being able to discuss their growth and success during your conversation will show your genuine interest in joining their team.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, such as communication and organizational abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administration and customer service experience. Provide specific examples of how you've successfully handled similar tasks or challenges in the past.
Show Enthusiasm: Express your enthusiasm for joining a fast-growing healthcare business. Mention why you are motivated to work in this sector and how you can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Hays plc
✨Show Your Enthusiasm
Make sure to express your excitement about joining a growing healthcare business. Highlight your motivation to support the team and contribute to their success.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. This will showcase your ability to handle patient queries with empathy and professionalism.
✨Organizational Skills Matter
Be ready to discuss how you prioritize tasks and manage your workload. Share specific strategies or tools you use to stay organized, as this is crucial for the role.
✨Understand GDPR Regulations
Familiarize yourself with GDPR regulations related to handling confidential information. Being knowledgeable about these regulations will demonstrate your commitment to patient privacy and compliance.
