At a Glance
- Tasks: Manage customer orders, ensuring timely delivery and resolving logistical issues.
- Company: Join a growing consumer products business with a dynamic team.
- Benefits: Earn up to £30K pa with opportunities for career growth.
- Other info: Work in Richmond, 5 days a week, with a focus on excellent customer service.
- Why this job: Be the key link between customers and operations in a fast-paced environment.
- Qualifications: Experience in order management or customer operations is preferred.
An exciting opportunity has arisen for an organised and detail-focused Customer Service Executive to join a growing consumer products business. This role sits at the heart of the operation, acting as the key link between customers, sales, finance and the company's third-party fulfilment partner. This position would suit somebody with previous experience in order management, sales support, customer operations or supply chain coordination who enjoys working in a fast-paced environment and takes pride in delivering an excellent customer experience. The successful candidate will play a vital role in ensuring customer orders are processed accurately, deliveries are completed on time, and any logistical issues are resolved quickly and effectively. This role is a 12-month fixed-term contract, working 5 days per week in the office in Richmond.
Your new role
Reporting to the Operations team, you will be responsible for managing the complete sales order process from receipt through to delivery and invoicing. Key responsibilities will include:
- Processing and managing customer sales orders accurately and efficiently.
- Maintaining customer delivery specifications and operational records.
- Monitoring order volumes against stock allocations and customer forecasts.
- Producing proforma invoices and liaising closely with the Finance team.
- Managing customer communications regarding deliveries, order status and stock availability.
- Tracking orders through a third-party fulfilment centre to ensure timely dispatch.
- Investigating and resolving fulfilment, inventory and logistical challenges.
- Coordinating product reworks with the 3PL distribution partner.
- Managing backorders and ensuring orders are fulfilled as stock becomes available.
- Producing regular reports on sales order activity and dispatch performance.
- Supporting the wider Operations team during peak trading periods.
- Maintaining a strong awareness of business sales targets and customer priorities.
What you'll need to succeed
To be successful in this role, you will possess strong organisational and communication skills, alongside previous experience working within an order management, customer operations, logistics or supply chain environment. You will ideally have:
- Previous experience in order processing, customer operations, sales support or supply chain coordination.
- Experience working with fulfilment centres, distribution centres or third-party logistics (3PL) providers.
- Strong understanding of order management and customer fulfilment processes.
- Excellent attention to detail and accuracy.
- Experience working with logistics, ERP or order management systems.
- Intermediate Excel skills and confidence in producing reports.
- Strong customer service and stakeholder management skills.
- The ability to prioritise workload and work effectively under pressure.
- A proactive approach to problem-solving and issue resolution.
Experience within a retail, wholesale, consumer goods or distribution environment would be highly advantageous.
What you'll get in return
Up to £30K pa, and an opportunity to join a growing and highly regarded consumer products business in a varied and fast-paced role with significant exposure across operations, logistics and customer management.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Executive - 12 month FTC in London employer: Hays Legal
Join a dynamic consumer products business in Richmond as a Customer Service Executive, where you'll thrive in a supportive work culture that values detail and organisation. With competitive pay of up to £30K pa and opportunities for professional growth, you'll play a crucial role in enhancing customer satisfaction while collaborating closely with various teams. This position offers a fast-paced environment that encourages proactive problem-solving and fosters a strong sense of teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - 12 month FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hays Legal.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hays Legal. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Executive - 12 month FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hays Legal.
How to prepare for a job interview at Hays Legal
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hays Legal's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hays Legal offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
