At a Glance
- Tasks: Create engaging CRM communications and optimise customer journeys across multiple channels.
- Company: Join a dynamic team focused on customer-centric strategies and impactful campaigns.
- Benefits: Attractive daily rate, flexible work arrangements, and collaborative environment.
- Other info: 6-month contract with opportunities for growth and learning.
- Why this job: Make a real difference in customer engagement while working with diverse teams.
- Qualifications: Experience in CRM communications and strong content creation skills.
Are you a CRM communications specialist with a passion for creating engaging customer journeys and delivering high-impact campaigns? We are looking for an experienced CRM Communications Manager to support the planning, execution, and optimisation of CRM communications across multiple customer touchpoints.
This is an exciting opportunity to play a key role in delivering customer-centric communications that drive engagement, retention, and revenue while working with a wide range of stakeholders across marketing, analytics, customer experience, and technology teams.
Contract: 6 months
Location: UB7 0GB (2 days per week onsite)
Pay: attractive daily rate (inside IR35)
Start date: ASAP
The Role:
As a CRM Communications Manager, you will be responsible for planning, building, and delivering CRM communications across marketing campaigns, customer life cycle programmes, service communications, and disruption management activities. You will ensure all communications are delivered on time, accurately, and in line with brand guidelines and customer communication strategies.
Key Responsibilities:
- Plan, develop, and execute CRM communications across multiple customer touchpoints and channels.
- Create compelling, customer-focused content and copy aligned with brand tone of voice.
- Manage campaign builds, QA processes, testing, deployment, and performance tracking.
- Develop and optimise customer life cycle journeys using automation and segmentation.
- Partner with analytics teams to define target audiences, measure campaign performance, and generate actionable insights.
- Drive a test-and-learn approach to improve campaign effectiveness and customer engagement.
- Support the evolution of omni-channel communications and reduce reliance on a single channel.
- Ensure consistency and quality of customer communications across all channels and touchpoints.
- Collaborate with cross-functional teams including Customer Experience, Brand, Commercial, Analytics, and CRM technology teams.
- Act as a key contributor during customer disruption or crisis communication activities.
We’re Hiring: CRM Communications Manager employer: Hays IT - HTS - Southend
As an HR Data Delivery Lead, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our client offers a hybrid working model, allowing you to balance your professional and personal life while working from their state-of-the-art office in Waterside for just a few days each week. With a strong focus on data governance and innovative solutions, this role provides the opportunity to make a meaningful impact while being rewarded for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land We’re Hiring: CRM Communications Manager
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace We’re Hiring: CRM Communications Manager
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Hays IT - HTS - Southend from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Hays IT - HTS - Southend specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Hays IT - HTS - Southend
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Hays IT - HTS - Southend, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Hays IT - HTS - Southend you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Hays IT - HTS - Southend that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Hays IT - HTS - Southend, so think on your feet and don't hesitate to showcase your creativity!
