At a Glance
- Tasks: Provide IT support and solve technical challenges for staff and students.
- Company: Join the prestigious Imperial College London, a top ten global university.
- Benefits: Competitive salary, 25 days leave, gym access, and professional development.
- Other info: Enjoy a supportive apprenticeship with opportunities for growth and learning.
- Why this job: Kickstart your tech career with hands-on experience in a dynamic environment.
- Qualifications: Passion for IT and problem-solving skills are essential.
The predicted salary is between 29586 - 29586 £ per year.
Salary: £29,586 per annum
Contract: 18-month fixed-term contract
Hours: 35 hours per week, working a rota between 08:30 and 18:00
Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2)
Start Date: 12th August 2026
Advert Closing Date: The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible.
Are you interested in technology and looking to start your career or your first job in IT? If you have a genuine interest in IT and enjoy helping others with technical challenges, we encourage you to apply!
About Imperial College London:
Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. Consistently rated amongst the world's best Universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. We are looking for the best talent to join us in our mission, enabling Imperial to achieve enduring excellence in research and education for the benefit of society, by providing world-class information technology services.
About the Apprenticeship:
Our IT Support Technician Apprenticeship Programme is designed to give you hands-on experience within a fast-paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you'll gain the skills and knowledge needed to succeed in a digital support role. Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months. You'll work within Imperial's ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries.
Your experience will be delivered across the following areas, giving you exposure to different support environments:
- 1st Line Service Desk - delivering remote support via phone, email and live chat, and managing requests through the service management system.
- TechBar - providing face-to-face IT support at designated campus locations.
- Field Engineering Support - delivering deskside, in-person technical support across college buildings.
Training & Qualification:
Alongside hands-on experience, you'll receive structured training and support to help you develop throughout the programme. This includes:
- An initial one-week induction delivered by Imperial and the apprenticeship training provider.
- A minimum of 20% off-the-job learning across the duration of the apprenticeship.
- The remaining 80% of your time spent in role, gaining practical experience while carrying out your day-to-day responsibilities.
- Ongoing support with assessments and evidence gathering throughout the programme.
- On successful completion, you'll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT.
Location & Travel:
You'll begin your apprenticeship at Imperial's South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working. The role will involve travelling to other Imperial campuses across London Zones 1-2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world-leading organisation and will support your development and future progression in the field.
About You:
We're looking for someone who is:
- Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn.
- Excited about hands-on problem-solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology.
- Customer-focused, friendly and confident, communicating professionally, politely and clearly with others.
- Analytical and solution orientated, resilient and positive when tackling challenging issues.
- Reliable, organised and effective with time-keeping, able to stay calm under pressure in a fast-paced environment.
- A collaborative team player who works well with others and adapts easily to change.
Why Join Imperial:
A well-supported Apprenticeship Programme with expert mentoring and a competitive annual salary. Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT. 25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days. Access to world-class facilities, campuses and inclusive staff networks within a welcoming and diverse environment. Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall. Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards. Cycle-to-work and Electric Vehicle scheme, staff discounts, and much more!
At Imperial, our values - Respect, Collaboration, Excellence, Integrity and Innovation - guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners.
Recruitment Process:
Short online application - including a small number of screening questions focused on your motivation, interest in the apprenticeship, and overall suitability. All applications are reviewed by people, so we encourage honest, personal responses written in your own words that reflect your aspirations and experiences.
Teams interview - a short, virtual interview using strength and scenario-based questions to assess your skills, behaviours, and approach to real-life situations.
On-site assessment day - held at Imperial's South Kensington campus on 6th July 2026, where you'll take part in a series of activities designed to give you a feel for the role and allow us to learn more about you.
Eligibility Criteria:
You'll need to meet the standard government eligibility criteria for this apprenticeship.
Ready to Apply?
If you are interested in technology and looking to start your career or your first job in IT, this apprenticeship offers structured training and real-world experience within a world-leading University. Apply now to be considered for the August 2026 cohort!
More Information & Support:
You can find more information about the Digital Support Technician apprenticeship standard (ST0120) here along with further details about the training provided. We're committed to supporting you to perform at your best throughout the application and interview process. If you require any reasonable adjustments, please let us know as part of your application and we'll be happy to support you. Please note: all applications must be submitted online (not via email or social media).
IT Support Apprentice employer: Hays - Imperial College London
Imperial College London is an exceptional employer, offering a well-structured IT Support Technician Apprenticeship that combines hands-on experience with formal training, all within a prestigious and globally recognised institution. Employees benefit from a supportive work culture that prioritises professional development, extensive wellbeing resources, and a competitive salary, while also enjoying access to world-class facilities in the vibrant South Kensington area. With a commitment to diversity and inclusion, Imperial encourages applicants from all backgrounds, making it an ideal place for those eager to start a meaningful career in technology.
Contact Details:
Hays - Imperial College London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Imperial College London. Understand their values and mission, and think about how your passion for IT aligns with what they do. This will help you stand out as someone who genuinely cares.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'How do you handle technical issues?' or 'Can you give an example of a time you helped someone with tech?' This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've tackled tech challenges in the past. Whether it’s fixing a friend's computer or troubleshooting a gaming console, these stories can really highlight your hands-on experience.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the apprenticeship or the team you'll be working with. This shows your enthusiasm and helps you figure out if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to hear your genuine thoughts and experiences, so don’t hold back. Write in your own words and show us what makes you excited about starting a career in IT.
Show Your Passion for IT:Make sure to highlight your interest in technology and any relevant experiences you've had, whether it's fixing devices or helping friends with tech issues. We love seeing that spark of curiosity and enthusiasm for problem-solving!
Tailor Your Responses:Take a moment to read the job description carefully and align your answers with what we’re looking for. Mention specific skills or experiences that relate to the role, especially those that demonstrate your customer-focused attitude and teamwork.
Apply Early:Don’t wait until the last minute to submit your application! We encourage you to apply as soon as possible, as the role may close early if we receive enough applications. Get your foot in the door and show us why you’d be a great fit!
How to prepare for a job interview at Hays - Imperial College London
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common troubleshooting techniques and basic hardware/software knowledge. This will show your genuine interest in technology and help you stand out.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past, whether it's fixing a friend's computer or resolving a problem with your own devices. Highlighting your hands-on experience will demonstrate your proactive approach to problem-solving.
✨Practice Clear Communication
Since you'll be helping others with technical challenges, practice explaining complex concepts in simple terms. During the interview, focus on being friendly and professional, as good communication is key in IT support roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your reactions to real-life situations. Think about how you'd handle a frustrated user or a technical issue under pressure. Showing resilience and a positive attitude will impress the interviewers.
