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- Tasks: Act as the key contact for residents, ensuring smooth communication and minimal disruption during projects.
- Company: Established construction contractor known for quality and community engagement.
- Benefits: Competitive hourly rate, supportive team, and career growth opportunities.
- Why this job: Make a real difference in residents' lives while working on impactful housing projects.
- Qualifications: Experience in resident liaison or customer service, strong communication skills, and a full UK driving licence.
- Other info: Join a growing business with a focus on positive community impact.
The predicted salary is between 13 - 16 £ per hour.
You will be joining a well-established construction and property services contractor delivering social housing refurbishment and planned maintenance projects across the region. The company has a strong reputation for quality, customer satisfaction, and community engagement, working closely with local authorities and housing associations to improve residents’ homes and neighbourhoods.
As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams, and the client. Your role will be to ensure residents are fully informed before, during, and after work is carried out, helping to minimise disruption and maintain positive relationships throughout the project lifecycle.
Your responsibilities will include:
- Building and maintaining strong relationships with residents and stakeholders
- Managing resident enquiries, feedback, and complaints professionally
- Supporting site teams with resident engagement and community meetings
- Ensuring works are delivered in line with customer care and health & safety standards
- Maintaining accurate records and reporting on resident feedback and KPIs
What you’ll need to succeed:
- Previous experience in a Resident Liaison Officer, Customer Liaison, or Housing Officer role
- Experience working on social housing, refurbishment, or planned maintenance projects
- Excellent communication and interpersonal skills
- The ability to handle challenging conversations with empathy and professionalism
- Strong organisational skills and attention to detail
- A full UK driving licence
What you’ll get in return:
- A competitive hourly rate
- Opportunity to work with a supportive and experienced project team
- Career opportunities within a growing business
- A role where you can genuinely make a positive difference to residents’ lives
Resident Liaison Officer in Wolverhampton employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and property services sector. Attend local events or join online forums where you can meet people who might know about openings or can give you insider tips.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing resident enquiries and feedback. Use examples that demonstrate your ability to handle challenging conversations with empathy.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working as a Resident Liaison Officer. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by practising common questions related to resident engagement and project management. Think about how you can showcase your organisational skills and attention to detail, which are crucial for this role.
We think you need these skills to ace Resident Liaison Officer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving residents’ lives and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and stakeholders, make sure your application reflects your excellent communication skills. We love seeing examples of how you've handled challenging conversations in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the Resident Liaison Officer role. Familiarise yourself with their recent projects and how they engage with residents. This will show that you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident enquiries or resolved complaints. Highlight your ability to handle challenging conversations with empathy and professionalism.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain accurate records. You might want to share specific tools or methods you use to stay organised, especially when dealing with feedback and KPIs. This will illustrate your attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or how they measure success in resident engagement. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
