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- Tasks: Handle customer complaints and assist in resolving issues effectively.
- Company: North West Housing Association with a supportive team culture.
- Benefits: Competitive hourly rate and on-the-job training from experienced leaders.
- Why this job: Make a difference by helping customers and improving their experiences.
- Qualifications: Strong communication skills and a caring, empathetic attitude.
- Other info: Opportunity for hybrid work after training and excellent career development.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting two complaints handlers for a North West Housing Association.
You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. These are full-time temporary roles, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you’ll need to succeed:
- The successful candidate will be able to communicate effectively with customers.
- Have excellent interpersonal skills.
- Be willing to go the extra mile to ensure complaints are dealt with effectively.
- You will be caring and empathetic, and you will be accountable, flexible and able to work from the office.
- The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you’ll get in return:
You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
Complaints handler in Warrington employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints handler in Warrington
✨Tip Number 1
Get to know the company! Research the North West Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints over the phone, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with responding to various scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks. Think of examples from past experiences where you successfully handled multiple complaints or escalated issues effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll find all the details about the role and what we’re looking for!
We think you need these skills to ace Complaints handler in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the complaints handler role. Highlight your communication skills and any relevant experience you have in handling complaints or customer service. We want to see how you can bring your unique flair to our team!
Showcase Your Empathy: In your application, don’t shy away from sharing examples of how you've dealt with difficult situations in the past. We’re looking for candidates who can demonstrate empathy and a caring attitude towards customers, so let that shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will show that you’re serious about handling complaints effectively and can demonstrate your knowledge of best practices in customer care.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Think of specific situations where you resolved issues or escalated complaints appropriately. This will highlight your interpersonal skills and ability to empathise with customers.
✨Demonstrate Proactive Work Management
Be ready to discuss how you manage your workload, especially in busy environments. Share strategies you’ve used to stay organised and prioritise tasks, as this role requires a proactive approach to handling complaints efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the training process. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding accountability and flexibility.
