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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a high-profile organisation in a dynamic technical environment.
- Benefits: Earn £180+ per day with potential for long-term contracts.
- Why this job: Be the go-to person for IT solutions and enhance user experiences.
- Qualifications: Experience in IT support, strong Windows knowledge, and active SC clearance required.
- Other info: Work on-site in Stevenage, with a chance to grow in a high-performing team.
A great opportunity has be available for an experienced Service Desk Analyst to join a high‑profile organisation in Stevenage. This is a fully on‑site role, supporting a busy technical environment and ensuring users receive a high‑quality service.
We are looking for someone who can step straight into a fast‑paced support function, bringing strong technical capability and excellent customer service. Active SC Clearance is essential.
Your new role
- You will be the first point of contact for all IT related issues, delivering a professional and efficient service.
- Providing 1st‑line support to users across the site.
- Logging all calls accurately within the service management system.
- Triaging incidents and service requests to determine priority and required action.
- Escalating issues to 2nd‑line or specialist teams when appropriate.
- Troubleshooting hardware, software, and account ‑ related problems.
- Supporting Windows environments, Microsoft 365 and standard enterprise applications.
- Maintaining clear and accurate documentation.
- Ensuring a positive customer experience at every interaction.
What you'll need to succeed
- Previous experience in a Service Desk or IT Support role.
- Strong understanding of Windows OS, Active Directory, and Microsoft 365.
- Confident communication skills and a proactive approach.
- Ability to work on site 5 days per week in Stevenage.
- Active SC Clearance (essential).
- Candidates must meet specific nationality requirements due to security restrictions.
What you'll get in return
- Day rate from £180 per day, with flexibility for candidates who meet all clearance and experience requirements.
- Opportunity to join a high‑performing team in a secure, fast‑moving environment.
- Long‑term contract potential.
Service Desk Analyst in Stevenage employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to Service Desk roles. We recommend role-playing with a friend or using mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've tackled IT issues in the past, especially those involving Windows OS and Microsoft 365. Real-life stories can make you stand out and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Desk or IT Support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows OS, Active Directory, and Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service skills and how you can contribute to a high-quality service environment. We love a personal touch!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure all your information is accurate and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as this will show your technical capability and readiness for the job.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for IT issues, it's crucial to demonstrate excellent communication skills. Think of examples where you've provided outstanding customer service and be prepared to share them during the interview.
✨Familiarise Yourself with Incident Management
Understand the basics of logging calls and triaging incidents. You might be asked about how you would prioritise different types of requests, so having a clear strategy in mind will help you stand out.
✨Show Your Proactive Approach
Employers love candidates who take initiative. Prepare to discuss times when you've gone above and beyond to solve a problem or improve a process. This will highlight your proactive mindset, which is essential in a fast-paced support environment.
