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- Tasks: Lead operations in cleaning services, manage client relationships, and ensure top-notch service delivery.
- Company: Join a dynamic team focused on excellence in facilities management.
- Benefits: Competitive salary, company car, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by ensuring cleanliness and safety standards.
- Qualifications: Experience in managing cleaning services, strong communication skills, and a full UK driving licence.
- Other info: Flexible hours and travel between multiple sites required.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 40 hours per week
Salary: £45,000 per annum + company car
Job Overview: Our client is looking for an enthusiastic Head of Operations for our Facilities Soft Service Contract. You will manage client relationships, audit performance, and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and Health & Safety regulations. You will oversee employee payroll, training, and excellent service delivery across multiple client contract sites.
Main Duties: The role involves building and maintaining client relationships, overseeing and conducting (when required) audit inspections, ensuring all required training is carried out and up to date. The successful candidate will ensure and manage compliance with HR, QHSE and recruitment, and adhere to the Client and Trust policies. Flexibility in working hours is required to meet client needs effectively.
Qualifications & Skills: The ideal candidate will have extensive experience managing Soft Services, cleaning, portering and overseeing catering services within an NHS Healthcare setting, as well as the below:
- A good understanding of current national standards of cleanliness within the NHS is required.
- Strong customer service, communication, and IT skills, particularly in Microsoft Office.
- A cleaning qualification is desirable.
- The ideal candidate must be flexible, organised, and have excellent time management skills.
- As travelling between multiple sites is required, candidates will need a full UK clean driving licence.
Head of Operations - Cleaning in Southend-on-Sea employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Cleaning in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Operations role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show them that you’re not just another candidate; you’re the perfect fit for their team. Tailor your answers to highlight your experience with SLAs and KPIs!
✨Tip Number 3
Practice your pitch! You’ll want to clearly communicate your experience in managing soft services and client relationships. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Head of Operations - Cleaning in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing cleaning and soft services, especially within an NHS setting. We want to see how your skills match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of SLAs, KPIs, and your experience with client relationships. Let us know what makes you tick!
Showcase Your Flexibility: Since flexibility is key for this role, make sure to mention your ability to adapt to changing schedules and client needs. We love candidates who can think on their feet and manage multiple sites effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you brush up on the current national standards of cleanliness within the NHS. Familiarise yourself with the specific SLAs and KPIs relevant to the role, as well as any recent changes in health and safety regulations. This will show that you're not just interested in the job, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Experience
Prepare to discuss your previous experience managing soft services, especially in an NHS setting. Have specific examples ready that highlight your success in client relationship management, audit inspections, and training oversight. This will help demonstrate your capability to handle the responsibilities of the Head of Operations role.
✨Demonstrate Flexibility
Since flexibility in working hours is key for this position, be ready to discuss how you've adapted to changing schedules or client needs in the past. Share examples that illustrate your ability to manage time effectively while ensuring excellent service delivery across multiple sites.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company’s approach to maintaining high standards of cleanliness or how they measure success in client relationships. This shows your interest in the role and helps you assess if the company is the right fit for you.
