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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic financial services environment.
- Company: Join a leading global organisation that values innovation and employee development.
- Benefits: Enjoy flexible working, generous leave, private healthcare, and a competitive salary with bonuses.
- Why this job: Make a real impact by enhancing customer experiences in a supportive team.
- Qualifications: Experience in customer service, excellent communication skills, and familiarity with financial services.
- Other info: Hybrid working model with great career growth opportunities.
The predicted salary is between 27000 - 30000 £ per year.
Join a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2–3 days a week working from home.
Your new role
- Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
- Respond to all customer queries and requests in an accurate and timely manner.
- Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.
- Ensure Customer Records are kept up to date and accurate.
- Proactively support other team members in the delivery of outstanding Customer Service, taking calls and sharing workloads during peak periods.
- In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer’s experience and lead to business efficiencies.
- Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer/admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears/bad debt.
- Work to industry and regulatory guidelines and time frames.
- Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department.
What you'll need to succeed
- Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.
- Experience in a Customer Services team preferably from a Financial Services background and/or a business to business environment.
- Experience in using Microsoft Office packages.
- Excellent communication skills – both verbal and written.
- Good organisational and time management skills.
- Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.
- Experience in asset finance/leasing/Financial services.
What you'll get in return
- Flexible working hours and hybrid model (2–3 days in Stoke Poges office).
- Generous pension plan with employer contributions up to 10%.
- 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days.
- Private healthcare (free BUPA plan) and subsidised family cover.
- £27,000 - £30,000 salary plus up to 20% bonus.
Customer Service Executive in Slough employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially in financial services. Practise your responses, focusing on your experience with customer queries and how you've handled challenging situations in the past.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, bring examples of your work or achievements that highlight your customer service expertise. This could be anything from positive feedback to metrics showing how you improved customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our fantastic team!
We think you need these skills to ace Customer Service Executive in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Executive. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background fits with our values of responsibility, excellence, and innovation. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves liaising with customers via various channels, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we love a good read!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to explore more about us and what we stand for!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you brush up on the company’s background, especially their values around responsibility, excellence, and innovation. Familiarise yourself with their services in asset finance and leasing, as this will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Think about specific situations where you resolved issues or improved a process, as this aligns perfectly with what they’re looking for in a Customer Service Executive.
✨Practice Your Communication
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Think through various scenarios related to financial services, such as dealing with complaints or processing requests, and prepare your responses to demonstrate your problem-solving abilities.
