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For Companies At a Glance
- Tasks: Help customers solve tech issues and ensure smooth operations.
- Company: Join a local organisation known for its commitment to quality service.
- Benefits: Enjoy a competitive salary and the chance to grow your tech skills.
- Why this job: Be part of a supportive team that values customer satisfaction and personal development.
- Qualifications: Must be customer-focused, motivated, and have strong troubleshooting skills.
- Other info: This is a permanent, fully on-site role in Newcastle Upon Tyne.
The predicted salary is between 20000 - 30000 £ per year.
Hays Technology in Newcastle is working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding.
Service Desk Analyst
Location: Newcastle Upon Tyne
Work Arrangement: Fully on-site
Salary: £25,000
Contract: Permanent
Duties and Responsibilities:
- Diagnose and resolve critical software issues
- Take ownership of cases through to resolution
- Assist other members of the support team
- Ensure KPIs are met
- Liaise directly with customers regarding technical issues, via phone and email
- Identify recurring technical faults and recommend solutions to the Support Manager
Knowledge, Skills and Experience Required:
- Customer focused
- Highly motivated
- Strong troubleshooting ability
- Good documentation skills
- Effective time management skills
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Service Desk Analyst employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common software issues and troubleshooting techniques. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Being able to effectively communicate technical information to non-technical users is crucial for a Service Desk Analyst.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their products and common issues they face can give you an edge in discussions and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your troubleshooting abilities and customer service excellence. Be ready to discuss how you handled specific situations and what the outcomes were.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since this role emphasises high-quality customer service, make sure to include specific examples in your CV and cover letter that demonstrate your customer service experience and dedication.
Showcase Technical Proficiency: Detail your technical skills relevant to the role, such as troubleshooting abilities and familiarity with software issues. Mention any specific tools or technologies you have worked with that are applicable to the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, your ability to deliver high-quality customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Technical Understanding
Make sure you brush up on common software issues and troubleshooting techniques relevant to the role. Being able to discuss technical problems and solutions confidently will impress the interviewers.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've diagnosed and resolved critical software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Team Collaboration
Since you'll be working closely with other members of the support team, it's important to demonstrate your ability to collaborate. Share experiences where you've worked as part of a team to meet KPIs or improve processes.
