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- Tasks: Streamline IT service operations and support project delivery processes.
- Company: A large, well-established organisation focused on improving its IT services.
- Benefits: 12-month contract with potential for long-term extension and valuable experience.
- Why this job: Make a real impact by improving workflows and enhancing team efficiency.
- Qualifications: Understanding of IT change processes and strong organisational skills.
- Other info: Opportunity to shape processes in a high-visibility role.
The predicted salary is between 36000 - 60000 £ per year.
A large, well-established organisation undergoing improvements across its IT service operations and project delivery processes. The team is looking to simplify the way BAU, workflows, vendor interactions and project support functions operate.
You will be joining the team to help streamline and stabilise the current service and project support processes. The role is a blend of hands-on operational work and improvement-focused activity.
Day-to-day responsibilities include:
- Raising and progressing ServiceNow requests
- Submitting and tracking firewall change requests
- Supporting Project Managers with operational administration
- Managing vendor licensing and technical admin tasks
- Building and maintaining the relationship with Infosys and other partners
- Mapping, documenting, and simplifying BAU workflows
- Identifying where processes are overly complex and implementing improvements
- Helping to create a more consistent way of working across service and projects
The role requires someone who can sit within the team, understand the pain points, and take ownership of making the environment smoother and more efficient.
What you will need to succeed:
- Understanding of IT change processes, ideally including firewall or infrastructure submissions
- Strong process mindset — able to map workflows and spot inefficiencies
- Ability to work closely with vendors (Infosys experience advantageous)
- Excellent organisational skills and attention to detail
- Proactive, ownership-focused approach with the confidence to embed yourself in the team
- Background in service operations, service delivery, technical admin, or project support
- Experience working with ServiceNow would be an advantage (raising, managing, progressing requests).
What you will get in return:
- A 12-month contract with strong potential to extend long-term
- Opportunity to take ownership of improving how a key part of the business operates
- Experience working in a high-visibility role within an established team
- The chance to genuinely shape processes and make meaningful improvements
- A varied role combining operational support, service improvements, and vendor coordination
Project Support And Technical Admin employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support And Technical Admin
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's pain points. Dive into their current projects and think about how you can help streamline processes. Show them you’re not just another candidate; you’re the solution they need!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and experiences relevant to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest and highlighting a key point from your conversation can keep you fresh in their minds.
We think you need these skills to ace Project Support And Technical Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience with IT change processes and any relevant project support roles you've had. We want to see how your skills align with what we're looking for!
Show Off Your Process Mindset: In your application, give examples of how you've mapped workflows or identified inefficiencies in past roles. We love a proactive approach, so let us know how you’ve taken ownership of improving processes before!
Be Specific About Your Experience: If you've worked with ServiceNow or have vendor management experience, shout about it! The more specific you are about your skills and experiences, the better we can see how you'd fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Processes
Make sure you brush up on IT change processes, especially around firewall and infrastructure submissions. Being able to discuss these topics confidently will show that you understand the core of what the role entails.
✨Showcase Your Organisational Skills
Prepare examples that highlight your excellent organisational skills and attention to detail. Think about times when you've successfully managed multiple tasks or streamlined a process, as this will resonate well with the team.
✨Demonstrate Proactivity
Be ready to share instances where you've taken ownership of a project or process improvement. This role requires someone who can embed themselves in the team and drive change, so showing your proactive nature is key.
✨Build Rapport with Vendors
If you have experience working with vendors like Infosys, be sure to mention it! Discuss how you've built relationships and managed vendor interactions in the past, as this will be crucial for the role.
