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- Tasks: Manage housing allocations, ensure customer wellbeing, and maintain community presence.
- Company: Join a dedicated team focused on excellent housing services in Preston.
- Benefits: Competitive salary, hybrid working model, and flexible payment options.
- Why this job: Make a real difference in the lives of older adults while developing your career.
- Qualifications: Knowledge of housing management and strong customer service skills required.
- Other info: Opportunity to work in a supportive, high-performing team with growth potential.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for x2 proactive and dedicated Housing and Customer Service Coordinators to join the team in Preston. This role is central to delivering excellent housing and tenancy management services, ensuring neighbourhood sustainability, and supporting older adults across our schemes. You will be responsible for allocations, lettings, compliance, and customer wellbeing, while maintaining a visible presence in our communities.
Hours: Monday – Friday, 9am–5pm (35 hours per week)
Salary: £26,000 per annum
Location: Hybrid (onsite across Preston and remote working)
DBS Requirement: Basic
Start Date: ASAP
Your new role:
- Manage allocations and lettings to meet void targets and maximise income, liaising with stakeholders.
- Safeguard customer wellbeing through regular contact and effective action.
- Ensure schemes comply with health and safety legislation, including risk assessments and incident management.
- Maintain onsite presence to identify and resolve housing or customer concerns.
- Deliver tenancy management, including enforcement and resolving ASB incidents.
What you'll need to succeed:
- Knowledge of housing management legislation and tenancy management principles.
- Experience in housing/tenancy management, ideally with older adults.
- Strong customer service skills and the ability to deliver outstanding services.
- Experience working in a specialist, high-performing team and achieving performance targets.
- Full UK driving licence and business insurance.
- Basic DBS is essential.
What you'll get in return:
- Full-time hours.
- Hybrid working model for flexibility.
- The option to be paid PAYE or Umbrella.
Housing and Customer Service Coordinator in Preston employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Customer Service Coordinator in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the housing and customer service sectors. Attend local events or join online forums to connect with potential employers and learn about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in housing management and customer service. This can really set you apart during interviews and give you a chance to demonstrate your knowledge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to housing and customer service. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Housing and Customer Service Coordinator in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing and Customer Service Coordinator role. Highlight your experience in housing management and customer service, especially if you've worked with older adults. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and your understanding of housing legislation.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, make sure to highlight specific examples where you've gone above and beyond for customers. We love to see real-life stories that demonstrate your commitment to customer wellbeing!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you brush up on housing management legislation and tenancy principles. Familiarise yourself with the specific challenges faced by older adults in housing situations, as this will show your commitment to understanding the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about times when you've gone above and beyond to support customers, especially in challenging situations.
✨Demonstrate Proactivity
Be ready to discuss how you've taken initiative in past positions. Whether it’s resolving issues before they escalate or improving processes, showing that you can think ahead will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance targets, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
