Housing Regulatory Assurance Officer in Oxford

An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high‑performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service.

You will lead on the development and delivery of a housing regulatory assurance and continuous improvement programme, ensuring services meet statutory and regulatory requirements and deliver safe, high‑quality outcomes for residents. This is a visible, influential role, working closely with senior leaders, operational housing teams, residents and external partners to drive up standards, improve customer experience and embed a culture of learning and accountability.

Your new role:

• Lead the planning, coordination and delivery of housing regulatory compliance and assurance activity across the housing service.
• Provide expert advice, challenge and support to housing teams to ensure statutory, regulatory and policy compliance.
• Carry out service reviews and diagnostic assessments, identifying areas of risk or non-compliance and developing clear, evidence‑based improvement plans.
• Develop and monitor performance frameworks, KPIs and benchmarking, working collaboratively with data and performance colleagues.
• Prepare and present formal reports, briefings and recommendations for senior leaders, elected members and other stakeholders.
• Establish and maintain clear standards, procedures and controls, holding services to account and escalating risks appropriately.
• Operate confidently in a fast‑paced, changeable environment, managing multiple priorities and competing demands.
• Engage directly with residents and communities, ensuring customer feedback informs assurance and improvement activity.
• Represent the housing service corporately, deputising for senior managers where required.
• Maintain a strong focus on safeguarding, resident safety and risk management at all times.

What you'll need to succeed:

• You will bring significant experience from social housing, local government or a comparable regulated environment, with a clear understanding of how to balance regulatory compliance, service improvement and resident‑focused delivery.
• Strong knowledge of housing regulation and legislation, including consumer standards and the wider housing, homelessness and landlord agenda.
• Demonstrable experience of service review, improvement planning and performance management, using structured project or programme methodologies.
• Proven ability to prepare and implement policies, procedures, reports and presentations for a wide range of audiences.
• Excellent investigative, analytical and problem‑solving skills, with a collaborative and solutions‑focused approach.
• Experience managing budgets, resources and competing priorities with diligence and commercial awareness.
• Confidence engaging with residents, operational teams, senior leaders and elected members.
• A strong public service ethos and commitment to improving outcomes for residents.

Desirable:

• Experience supporting or preparing for regulatory inspection and assurance regimes.
• Professional qualification in housing or a related discipline, or working towards one.

What you'll get in return:

• A rare opportunity to shape and influence housing regulatory assurance at a strategic level.
• Hybrid working with meaningful resident and community engagement.
• Supportive, values‑driven organisation with a strong improvement culture.