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For Companies At a Glance
- Tasks: Provide hands-on technical support and troubleshoot IT issues for users.
- Company: Join a leading independent technology company in London.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Why this job: Make a real difference by helping others with tech challenges.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Fast-paced environment with a focus on customer service.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading independent technology company as a Technician 3.
Job Overview: The Deskside Support Personnel will provide hands-on, onsite technical support to end users. The role ensures efficient resolution of IT issues, smooth operation of user devices, and high-quality customer service within a fast-paced environment.
Location: London
Rate: PAYE – £ (Basic) or UMB – £ (Under IR35)
Start/End Date: 26-Jan-26 to 25-Sep-26
Duration: Mon-Fri 09:00 - 05:30 PM
Key Responsibilities
- Deliver face-to-face deskside support for hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals.
- Support Windows OS, user applications, and standard corporate tools.
- Manage incidents, service requests, and escalations in line with SLAs.
- Assist with asset management, device replacements, and routine maintenance.
- Collaborate with wider IT teams to ensure continuity of service.
Requirements
- Strong experience in deskside or onsite IT support.
- Solid knowledge of Windows environments, hardware troubleshooting, and common enterprise applications.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently onsite in a structured environment.
How to Apply: If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Next Steps Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
Technician 3 in London employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician 3 in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows environments and hardware troubleshooting. The more confident you are in your abilities, the better you'll perform during those live interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you’ve solved problems for users. Being able to share these experiences will show your potential employer that you’re the right fit.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and how they operate can give you a leg up in interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, our recruitment consultants are super friendly and ready to help you through the process.
We think you need these skills to ace Technician 3 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in deskside support and showcases your skills with Windows environments. We want to see how you can bring your unique expertise to the role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technician 3 role and how your customer service skills will help us deliver top-notch support.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing how you approach challenges and find solutions, especially in a fast-paced environment!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and get you started on the path to joining our team.
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments and common enterprise applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face support, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved issues for users, as this will highlight your communication skills and ability to work under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT issues or user requests. Practise articulating your thought process clearly, as this will demonstrate your structured approach to problem-solving and your ability to manage incidents effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
