Senior Operations Insurance Analyst in London

A rapidly expanding organisation within the financial services sector is seeking an Operational Support Analyst to join its Operations team. This business invests significantly in technology, operational excellence, and employee development, offering strong potential for growth and progression.

As an Operational Support Analyst, you will support the Operations, Underwriting and IT teams across a wide range of technical and administrative activities. You will help deliver operational initiatives, resolve system issues, provide IT support, and contribute to process improvements and reporting.

In this role, you will provide 1st-line IT and desktop support to internal users, which includes tasks such as preparing laptops, installing software, managing printers and assisting with upgrades. You will manage and maintain IT assets by working closely with third-party suppliers. You will be responsible for conducting IT audits and supporting processes related to joiners and leavers, user access reviews, distribution group management and technical notification channels. You will resolve system-related queries by managing support tickets and will also deliver basic systems training to business users. Additionally, you will assist the Systems Administrator with Disaster Recovery and Business Continuity activities, as well as support SharePoint administration tasks.

You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. You will process agency transfer requests and reconcile underwriting transactions with internal databases. You will work with both the Operations Manager and the compliance team to maintain the agency management process. You will produce daily monitoring reports for the underwriting teams and support Regional Directors by providing administrative assistance where needed. You will also manage system reference data mappings and set up CRM information as required.

To succeed in this role, you will need excellent planning and organisational skills, along with the ability to build strong working relationships. You should demonstrate a commitment to collaborative working, hold yourself accountable for your work and show strong attention to detail. You will need excellent written and verbal communication skills and the ability to adapt to new challenges. You must be proficient in Microsoft Word and Excel, understand the Software Development Life Cycle and have exposure to defect management and Agile methodologies. You should be comfortable working with third-party technology providers and experienced in providing basic technical support. You will also need experience using support ticketing systems and have familiarity with T-SQL or MySQL and Business Process Management tools. It would be advantageous if you have an understanding of the UK general insurance market or MGA operations, experience with policy administration systems, or knowledge of DevOps practices. Experience with scripting languages such as Python, automating business processes using AI or working within a PMO environment would also be beneficial. You should have 1–2 years of experience in a technical or operational support role, ideally within financial services, and be educated to degree level. Holding or working towards a Cert CII qualification would be an added advantage.

In return, you will receive a competitive salary of up to £45,000 along with a generous private healthcare package and pension scheme. You will also have access to excellent development opportunities within a business that continues to grow.