Real Estate Claims Advocate - Client Services in London

A leading insurance and risk advisory firm is seeking an experienced Claims Manager to join its UK-based Real Estate team. This opportunity sits within a high-performing division that supports a diverse portfolio of property clients across the country. Known for delivering tailored claims solutions and strategic client support, the team operates at the forefront of the real estate insurance market.

In this role, you will be responsible for managing a designated group of clients, delivering expert claims services and acting as a trusted advisor throughout the claim's lifecycle. You will handle large and sensitive claims, liaising with insurers, loss adjusters, and clients to ensure efficient resolution. You’ll advise on policy coverage, documentation requirements, and negotiate settlements and reserves to secure optimal outcomes. You’ll maintain accurate records, ensure claims are registered and updated on internal systems, and conduct periodic portfolio reviews. You’ll also produce management information reports and represent the claims function in client tenders, contributing to insurer relationship development. Attendance at internal and external meetings will be expected, and you’ll play a key role in supporting internal claims cleansing and diary management processes. Collaboration with colleagues across the business will be essential to ensure consistent service delivery.

To thrive in this role, you’ll bring proven experience in property claims handling, ideally within the real estate sector. You’ll have a strong technical understanding of insurance programmes and claims procedures, along with excellent communication and negotiation skills. The ability to interpret claims data and produce meaningful analysis is important, as is familiarity with regulatory frameworks and claims systems. Proficiency in Microsoft Office is expected, and CII qualifications are desirable. A proactive mindset, strong time management, and problem-solving abilities will set you apart.

You’ll receive a competitive salary and benefits package, along with the flexibility of a hybrid working model. You’ll be part of a market-leading team in a dynamic sector, with access to career development support and professional growth opportunities.

If you’re interested in this role, click 'apply now' to forward an up-to-date CV. If this job isn’t quite right for you, but you’re exploring new opportunities, please contact us for a confidential discussion about your career.