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- Tasks: Support facilities management and provide first-line helpdesk assistance.
- Company: Dynamic organisation working across public and private sectors in London.
- Benefits: Competitive salary, employee benefits, and extensive training opportunities.
- Why this job: Join a vital team ensuring safe and efficient environments while developing your skills.
- Qualifications: Experience in facilities or customer service is a plus; certifications are desirable.
- Other info: Great opportunity for career growth in a vibrant city.
The predicted salary is between 28800 - 43200 £ per year.
We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations.
Support administration of service contracts and supplier accounts. Schedule and allocate engineers via the CAFM system. Monitor contract performance and identify improvements. Track SLA compliance for reactive and PPM tasks. Maintain statutory compliance records. Prepare and update contractual and compliance documents. Manage accurate records and document control. Log, prioritise, and assign helpdesk tickets. Provide first-line support for facilities queries. Generate and share performance and compliance reports. Coordinate with suppliers to resolve issues and escalate when needed. Maintain asset registers and update system data. Raise purchase orders and track deliveries. Assist with planning site visits, audits, and inspections. Ensure clear communication between helpdesk, engineers, and stakeholders. Contribute to service improvement and customer satisfaction initiatives.
Previous experience in facilities, maintenance, or customer service is advantageous. Certifications (Desirable): First Aid at Work, Fire Warden Training, Health & Safety (IOSH Working Safely).
Job role in the heart of London. London weighted salary. Employee benefits. Extensive training courses.
Helpdesk Operative in London employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in London
✨Tip Number 1
Network like a pro! Reach out to people in the facilities and maintenance sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk operations. Think about scenarios where you've provided excellent customer service or resolved issues efficiently. We want you to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple document that highlights your experience with CAFM systems, contract management, and compliance records. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Operative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Helpdesk Operative role. Highlight any previous experience in facilities, maintenance, or customer service to show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your background aligns with the responsibilities outlined in the job description.
Showcase Your Skills: Don’t forget to mention any relevant certifications like First Aid or Health & Safety training. These can really set you apart from other candidates and show us you’re committed to safety and compliance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Familiarise yourself with the company’s operations and the specific role of a Helpdesk Operative. Understand the importance of Health & Safety policies, ISO and BSI standards, and how they apply to facilities management. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your previous roles that highlight your experience in facilities, maintenance, or customer service. Be ready to discuss how you've handled helpdesk tickets, managed supplier relationships, or improved service delivery. Specific anecdotes can make a big impact!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s goals.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. The more comfortable you are with your answers, the better you'll perform during the actual interview!
