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- Tasks: Plan and execute engaging multichannel CRM campaigns to boost customer retention.
- Company: Join a leading UK connectivity provider shaping the future of digital services.
- Benefits: 3-month contract with potential extension and global campaign experience.
- Why this job: Be part of an innovative team driving real impact in customer engagement.
- Qualifications: Degree in marketing or related field, plus 2-4 years in CRM campaign management.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is one of the UK’s leading connectivity providers, delivering broadband, mobile, TV, and digital services to millions of customers nationwide. With a commitment to innovation, sustainability, and investment in next-generation networks, this name-brand business is shaping the future of connectivity and empowering businesses and individuals to stay connected, informed, and entertained.
Your new role involves being responsible for planning, creating, and executing multichannel campaigns that drive engagement and retention. Working within an Agile environment, you’ll collaborate with cross-functional teams to deliver high-quality, personalised experiences for customers.
Key Responsibilities:- Plan, build, and launch CRM campaigns across email, SMS, push notifications, and in-app messaging using Braze or Salesforce Marketing Cloud.
- Design automated workflows and Canvas Journeys based on lifecycle stages and behavioural insights.
- Personalise campaigns using Liquid scripting for dynamic content.
- Collaborate with data teams to ensure accurate segmentation and targeting.
- Conduct A/B testing and optimise campaigns using performance insights.
- Ensure compliance with GDPR, CCPA, and deliverability best practices.
- Monitor KPIs and report on campaign performance.
- Maintain documentation and support governance processes.
- Bachelor’s degree in marketing or related field, or equivalent experience.
- 2–4 years’ experience in CRM campaign management, email marketing, or digital marketing operations.
- Hands-on experience with Braze, Salesforce Marketing Cloud, or similar multichannel tools.
- Familiarity with campaign automation, segmentation, and reporting tools.
- Basic knowledge of Liquid scripting (preferred).
- Strong analytical skills and ability to interpret campaign metrics.
- Excellent communication and project management skills.
- Meticulous attention to detail and understanding of anti-spam regulations.
A 3-month contract with likelihood of extension. Opportunity to work on global campaigns in a fast-paced, innovative environment.
CRM Campaign Ops Specialist in London employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Campaign Ops Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM campaign management. Be ready to discuss your experience with tools like Braze or Salesforce Marketing Cloud and how you've used data to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM Campaign Ops Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Campaign Ops Specialist role. Highlight your experience with multichannel campaigns and tools like Braze or Salesforce Marketing Cloud. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in CRM campaign management makes you a perfect fit. Let us know what excites you about working with us!
Show Off Your Analytical Skills: Since this role involves optimising campaigns based on performance insights, be sure to mention any relevant analytical skills or experiences. We love seeing how you’ve used data to drive results in past campaigns!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tools
Make sure you’re familiar with Braze and Salesforce Marketing Cloud, as these are key to the role. Brush up on how to create campaigns and automate workflows, so you can confidently discuss your experience and any projects you've worked on using these tools.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to drive campaign success in the past. Bring examples of A/B tests you've conducted and how you optimised campaigns based on performance insights. This will demonstrate your ability to interpret metrics effectively.
✨Understand GDPR and Compliance
Since compliance is crucial in CRM roles, make sure you understand GDPR and CCPA regulations. Be ready to discuss how you’ve ensured compliance in previous campaigns, as this shows you take data protection seriously.
✨Prepare for Collaboration Questions
As this role involves working with cross-functional teams, think of examples where you’ve successfully collaborated with others. Highlight your communication skills and how you’ve managed projects to deliver high-quality results, which will show you’re a team player.
