Commercial Claims Adjuster in London

A well-established and respected insurance organisation within the London Market is seeking a skilled Motor and Property/Liability Claims Adjuster to join its high-performing team. This is a fantastic opportunity to work within a collaborative environment that values technical expertise, commercial awareness, and proactive claims handling. The company offers a broad portfolio of commercial risks and is known for its commitment to professional development and operational excellence.

In this role, you will be responsible for managing a range of claims from initial notification through to final settlement across Motor, Property and Liability. You’ll be expected to respond promptly to new claims, set up files, and gather all necessary documentation to support resolution. Where appropriate, you will appoint external experts such as loss adjusters, engineers, and legal advisors to assist in the claims process. Communication with brokers, policyholders, and other stakeholders will be a key part of your day-to-day responsibilities, ensuring that claims are handled efficiently and with a commercially minded approach.

You will also be expected to maintain accurate records, ensure all correspondence is properly filed within the digital claims system, and escalate any material concerns to senior team members. Attendance at internal and external claims meetings may be required, and you’ll be encouraged to contribute to the continuous improvement of claims practices. Collaboration with other departments and industry bodies will be part of your remit, and you’ll play a key role in safeguarding the company’s interests throughout the claims lifecycle.

To be successful in this role, you should have at least five years of experience in claims handling across the Motor, Property/Liability class of business, ideally within the London Market. A solid understanding of SME policy wording is essential, along with strong technical knowledge in motor claims and exposure to property or liability lines. You’ll need to be confident working with figures and comfortable engaging with a range of stakeholders, including brokers, policyholders, and external experts. Strong interpersonal and communication skills are vital, as is a high level of attention to detail and accuracy. You should be willing to take ownership of your work and demonstrate accountability in your decision-making. Proficiency in Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint is expected, and you’ll receive full training on internal systems and products to support your success in the role.

This is a unique opportunity to join a forward-thinking claims team within a leading London Market insurer. You’ll benefit from a supportive working environment, exposure to complex and varied claims, and opportunities for professional growth. The company offers a competitive salary and benefits package, along with the chance to make a meaningful impact in a key business area.