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- Tasks: Be the go-to person for tenants, managing housing and tenancy services in your area.
- Company: Join a well-established social housing organisation making a difference in Liverpool.
- Benefits: Enjoy weekly pay, hybrid working, and mileage reimbursement.
- Why this job: Make a real impact in your community while developing your career in social housing.
- Qualifications: Experience in tenancy management and a valid driving licence with vehicle access.
- Other info: Full-time role until at least May 2026 with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Neighbourhood Housing Officer in Liverpool on an ongoing, temporary contract on behalf of a well-established social housing organisation. This is a full-time role, until at least May 2026, with hybrid working.
You will act as a key point of contact for all customers in your designated patch, ensuring the delivery of high-quality, customer-focused, housing and tenancy management services. You will require a driving licence with access to your own vehicle and valid business insurance to be considered.
Key responsibilities:- Act as a key point of contact for all customers and stakeholders in your area, responding to any general enquiries and requests.
- Carry out key tenancy management functions such as abandonments, relationship breakdowns, assignments, unauthorised occupation including subletting and tenancy fraud, and dealing with failures to allow access.
- Undertake a range of visits including viewings, audits, new tenancy visits, starter reviews, and attending evictions.
- Support tenants at low to medium risk of tenancy failure by undertaking an assessment of needs, implementing positive interventions, and signposting to external agencies.
- Triage all ASB and hate crime cases, and actively manage all low-level ASB & tenancy breach cases in your area.
- Carry out estate inspections and liaise with development & asset teams to improve neighbourhoods and identify issues.
- Strong background in tenancy management with a good understanding of the social housing sector and legislation.
- Experience of managing your own caseloads of ASB and safeguarding cases at a low level.
- Knowledge and understanding of Welfare Benefits.
- Driving licence with access to your own vehicle and business insurance.
- Weekly pay.
- Option to be paid PAYE or Umbrella.
- Hybrid working.
- Mileage reimbursement.
Neighbourhood Officer in Liverpool employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy management and social housing legislation. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing ASB cases and supporting tenants. Real-life examples can make you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team in making a difference in the community.
We think you need these skills to ace Neighbourhood Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in tenancy management and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Experience: When detailing your past roles, focus on your achievements in managing caseloads and handling ASB cases. Use specific examples to demonstrate your understanding of the social housing sector. This will help us see your potential impact!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate clarity, so make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and the social housing sector. Familiarise yourself with relevant legislation and recent changes in welfare benefits, as these are crucial for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to handle ASB cases and manage your own caseload. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Customer-Focused
Since this role is all about customer interaction, think about how you can showcase your customer service skills. Prepare to discuss how you've successfully supported tenants in the past and how you would approach building relationships in your designated patch.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the neighbourhood, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
