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- Tasks: Manage rent accounts, recover debts, and collaborate with agencies for tenant support.
- Company: Supportive social housing client in Liverpool with a focus on community welfare.
- Benefits: Weekly pay, hybrid working, and flexible payment options.
- Why this job: Make a difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in debt recovery and strong knowledge of welfare benefits required.
- Other info: Full-time temporary position until March 2026 with potential extensions.
The predicted salary is between 36000 - 60000 £ per year.
We're looking to recruit an experienced and proactive Income Officer to support our social housing client in Liverpool on a full-time, temporary basis until the end of March 2026 with possible extensions and hybrid working with 2 x set office days per week.
Your new role:
- Monitor and manage your own caseload of rent accounts to maximise income and minimise arrears.
- Take early intervention and enforcement action where appropriate to recover outstanding debts.
- Prepare and issue notices, court papers and liaise with Enforcement, Tenancy Sustainment and Neighbourhood Officers to ensure joined-up support.
- Work closely with external agencies such as Local Authority and Benefit teams to maximise income.
- Identify and report safeguarding concerns in line with company policy.
What you'll need to succeed:
- Experience of managing rent arrears, income collection or debt recovery within a social housing or similar environment.
- Strong knowledge of welfare benefits and housing-related legislation.
- Excellent communication and interpersonal skills.
- Experience of completing expenditure and vulnerability assessments.
What you'll get in return:
- Weekly pay.
- Hybrid working.
- Option to be paid PAYE or Umbrella.
Income Officer in Liverpool employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector, especially those who might know about opportunities for an Income Officer. A friendly chat can sometimes lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and housing legislation. We want you to be able to showcase your expertise confidently, so practice answering common questions related to managing rent arrears and debt recovery.
✨Tip Number 3
Don’t forget to highlight your communication skills! When you’re chatting with potential employers, share examples of how you've effectively liaised with external agencies or handled difficult conversations. This will show them you’re the right fit for the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Income Officer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing rent arrears and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Income Officer role. Share specific examples of your past work that relate to the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and housing-related legislation. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you truly understand the environment you'll be working in.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed rent arrears or debt recovery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with their needs.
✨Communication is Key
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you can demonstrate your excellent communication skills during the interview, perhaps by discussing a time when you effectively resolved a conflict or collaborated with others.
✨Be Proactive
As an Income Officer, being proactive is crucial. Prepare to discuss how you've taken initiative in previous roles, whether it's through early intervention strategies or working closely with external agencies. This will highlight your ability to maximise income and minimise arrears effectively.
