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- Tasks: Manage research study applications and provide top-notch support to teams and stakeholders.
- Company: Join a national public sector body with a focus on impactful research.
- Benefits: Flexible hybrid working, competitive hourly rate, and valuable experience in a dynamic environment.
- Why this job: Make a difference in research while developing your skills in a supportive team.
- Qualifications: Strong organisational skills and experience in customer service or data management.
- Other info: Temporary role with potential for growth and learning opportunities.
The predicted salary is between 13 - 16 £ per hour.
2 – 3 months temporary Leeds City Centre – Hybrid Working £ p/hour 35 hours per week
Here at Hays, we are working with a national public sector body to recruit a Portfolio Eligibility Officer on a temporary basis. The purpose of this role is to ensure that research studies are processed accurately and efficiently in line with the correct eligibility policy. This includes managing applications, maintaining data systems, producing reports, and providing high-quality support to research teams and stakeholders.
Key Responsibilities
- Provide professional customer service to study teams and stakeholders, advising on processes and system use.
- Administer study applications for support, including validating information, tracking progress, and communicating decisions.
- Maintain accurate records and reporting mechanisms to monitor application flow and service performance.
- Support the identification, escalation, and resolution of issues within the Eligibility Service.
- Contribute to ongoing improvements to processes, systems, and service delivery.
- Assist in system development activities, including gathering requirements and participating in user acceptance testing.
Experience & Skills Required
- Ability to work positively during organisational change and support team colleagues.
- Strong organisational and prioritisation skills with the ability to manage competing demands.
- Excellent written and verbal communication skills with attention to detail.
- Experience providing good customer service or user support.
- Confident working with data, information systems, and producing clear, concise reports.
- Experience following policies, procedures, and guidance accurately.
This role is a temporary role based in Leeds City Centre, and it is initially 2–3 months. This role is ideal for someone with experience in research administration, data or process management, or high-quality customer-focused support within a large public sector body.
Portfolio Eligibility Officer in Leeds employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Eligibility Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in public sector roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation and its eligibility policies. We want you to show that you’re not just another candidate but someone who genuinely understands their mission and values.
✨Tip Number 3
Practice your customer service skills! Since this role involves supporting study teams and stakeholders, think of examples from your past where you’ve provided excellent service or resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about making a difference in the public sector.
We think you need these skills to ace Portfolio Eligibility Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in research administration and customer service. We want to see how your skills align with the role of Portfolio Eligibility Officer, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of communication with study teams and stakeholders, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: The ability to manage competing demands is key for this position. In your application, share examples of how you’ve successfully prioritised tasks and maintained accurate records in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you understand the key responsibilities of a Portfolio Eligibility Officer. Brush up on eligibility policies and processes relevant to research studies, as well as any data systems mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since providing professional customer service is crucial for this role, think of specific examples from your past experiences where you've successfully supported teams or stakeholders. Be ready to discuss how you handled challenges and maintained a positive attitude during organisational changes.
✨Be Organised and Prioritise
Demonstrate your strong organisational skills by preparing a list of your achievements and how you managed competing demands in previous roles. You might even want to share a time when you improved a process or system, as this aligns with the ongoing improvements they’re looking for.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely, especially when discussing your experience with data and reporting. Since excellent written and verbal communication skills are essential, consider preparing a brief report or summary of a past project to showcase your ability to produce clear documentation.
