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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a leading manufacturing company during a busy period.
- Benefits: Competitive hourly rate and immediate start available.
- Why this job: Gain valuable experience in a dynamic environment while helping customers.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 12 - 16 £ per hour.
Location: Knowsley
Hourly Rate: £12-£16
Contract Type: Temporary
About the Role
We are seeking an experienced Customer Service Coordinator to provide short-term support to a leading manufacturing company during a busy period. This is an excellent opportunity for someone who can hit the ground running, manage customer relationships, and ensure smooth order processing.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone and email.
- Process orders accurately and maintain up-to-date records in ERP/CRM systems.
- Coordinate with production and logistics teams to ensure timely delivery.
- Provide customers with updates on order status and resolve any issues promptly.
- Assist with administrative tasks and reporting for the customer service team.
Requirements
- Previous experience in customer service or coordination, ideally within manufacturing or a similar industry.
- Ability to adapt quickly and work independently in a fast-paced environment.
- Strong communication and problem-solving skills.
- Excellent organisational skills and attention to detail.
- Proficiency in MS Office; experience with ERP systems is desirable.
What you’ll get in return
- Immediate start available.
- Opportunity to gain experience in a dynamic manufacturing setting.
What to do next
If you’re interested in this role, forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Coordinator in Knowsley employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Knowsley
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve issues quickly. Being prepared for these questions can really set you apart from other candidates.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This is key for a Customer Service Coordinator role, so let us see your best examples!
✨Tip Number 4
Finally, apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Coordinator in Knowsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in manufacturing or similar industries. We want to see how you can hit the ground running!
Showcase Your Skills: Emphasise your communication and problem-solving skills in your application. We’re looking for someone who can manage customer relationships smoothly, so let us know how you’ve done this before.
Be Organised: Since attention to detail is key, ensure your application is well-structured and free of errors. A tidy application reflects your organisational skills, which are crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website for a quicker response. It’s the best way to get your application in front of us and show your interest in joining the team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Company
Before your interview, take some time to research the manufacturing company. Understand their products, values, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience, especially in a manufacturing or similar environment. Prepare specific examples of how you've managed customer relationships and resolved issues to demonstrate your problem-solving skills.
✨Practice Communication Skills
Since this role involves being the first point of contact for customer enquiries, practice clear and concise communication. You might want to do mock interviews with a friend to refine your responses and ensure you come across as confident and approachable.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the ERP systems they use, or how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
