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- Tasks: Provide 1st and 2nd line IT support, solving hardware and software issues.
- Company: Join one of the largest colleges in Northwest England with four outstanding campuses.
- Benefits: Competitive daily rate, dedicated consultant support, and a collaborative team environment.
- Why this job: Gain hands-on experience in IT while working in a supportive and dynamic educational setting.
- Qualifications: Experience in IT support, an IT qualification, and good customer service skills required.
- Other info: On-site role, working five days a week with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
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A college in Merseyside has approached Hays looking for an Interim IT Technician to start immediately.
The college is one of the largest in the Northwest with four outstanding campuses. You will be joining a team of 6 IT professionals and reporting to the head of IT. This role will be on-site 5 days a week.
Your new role
You will be providing 1st and 2nd line helpdesk support, assisting with hardware and software problems and technical support functions for the local area network (LAN) and wide area network (WAN).
Responsibilities
- To provide 1st & 2nd line technical support; answering support queries and assisting users in the use of computers and IT-enabled equipment.
- To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- To log all new calls on the call logging system, maintain a log of any software or hardware problems detected within the helpdesk, analyze help desk activity, and make recommendations for increased organisational efficiency and effectiveness.
- To work effectively within a team and ensure that agreed targets are met, qualitative standards achieved, and staffing/scheduling models are guaranteed to provide effective coverage for the business.
What you\’ll need to succeed
In order to succeed, you will need:
- Experience of working in an IT support role (Education desirable)
- IT qualification
- Enhanced DBS
- Good customer service skills
What you\’ll get in return
In return, you will be paid a competitive daily rate of £125-£140 umbrella per day. You will have a dedicated consultant at Hays who will assist with compliance, paperwork, and payments. You will be part of a great team and receive guidance from the Head of IT.
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IT Technician employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in educational institutions. Research common issues faced in a college environment, as this will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with potential employers. Since this role requires a high degree of customer interaction, showcasing your ability to communicate effectively and resolve issues will set you apart.
✨Tip Number 3
Network with current or former IT professionals in educational settings. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for technical questions related to 1st and 2nd line support. Brush up on troubleshooting techniques and be ready to discuss how you've handled similar situations in the past, as practical examples can make a strong impression.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially any work in educational settings. Emphasise your technical skills and customer service abilities to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to customer service. Mention specific examples of how you've successfully resolved hardware or software issues in the past.
Highlight Relevant Qualifications: Clearly list your IT qualifications and any certifications you hold. If you have an Enhanced DBS check, mention it prominently as it is a requirement for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of hardware and software issues you've resolved, as well as any relevant IT qualifications you possess.
✨Demonstrate Customer Service Excellence
Since the role requires a high degree of customer service, think of instances where you've gone above and beyond to assist users. Be ready to explain how you handle difficult situations and maintain a positive attitude.
✨Familiarise Yourself with the College's IT Environment
Research the college and its IT infrastructure if possible. Understanding their local area network (LAN) and wide area network (WAN) will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, challenges they face, or the tools they use. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
