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- Tasks: Be the first point of contact for customers and manage transport orders.
- Company: Join a long-standing logistics company in West Hull with a supportive team.
- Benefits: Enjoy 25 days holiday, employee assistance, and career development opportunities.
- Why this job: Kickstart your career in logistics while providing exceptional customer service.
- Qualifications: Organised, strong communicator, and eager to learn about logistics.
- Other info: Full training provided; no prior experience necessary!
The predicted salary is between 28800 - 48000 £ per year.
Your new company Hays are delighted to be partnering with a long-standing client in West Hull to support them in finding their next Customer Service Representative to join their team. This role is crucial to providing exceptional service to their global client base and is a great opportunity for you to develop a career in logistics.
Your new role This role is fully office-based, working Monday to Friday. In this fast-paced and varied role, you will be the first point of contact for customers, from request to completion of transport orders. You will liaise internally with the operations team to ensure timely and cost-efficient deliveries across multi-modal transport routes. You will handle queries, create invoices, support with issues and support the wider team to identify continuous improvements.
What you'll need to succeed Whilst experience of working in a logistics or transport background would be beneficial, full training will be given, and we would love to hear from candidates who:
- Are highly organised and can effectively prioritise their own workload.
- Have B2B customer service skills.
- Can handle complex problem-solving.
- Are a strong communicator – both written and verbal.
- Are driven to develop knowledge and skills within the logistics sector.
- Have a proven track record of delivering excellent customer service.
What you'll get in return 25 days holiday + bank holidays, Employee assistance programme, Opportunities to develop a career within the logistics sector.
Customer Service Respresentative in Hull employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Respresentative in Hull
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Respresentative in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience, especially in logistics or customer service, and don’t forget to showcase your organisational skills and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the logistics sector and how your skills align with the job. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: Since this role requires strong written and verbal communication, make sure your application reflects that. Use clear language, check for typos, and ensure your points are easy to understand. We love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on your journey with us!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Company Inside Out
Before your interview, take some time to research the company and its operations. Understand their logistics processes and how they serve their global client base. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you solved problems or improved a process. This will demonstrate your ability to handle queries and support the team effectively.
✨Practice Problem-Solving Scenarios
Since the role involves complex problem-solving, consider practising common scenarios you might face in customer service. Think through how you would approach these issues and be ready to discuss your thought process during the interview.
✨Communicate Clearly and Confidently
As a strong communicator is key for this role, practice articulating your thoughts clearly. Whether it's your written or verbal communication, ensure you convey your ideas confidently. This will help you stand out as a candidate who can liaise effectively with both customers and the operations team.
