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- Tasks: Support technology services and resolve IT issues for staff across Scotland.
- Company: Innovative organisation dedicated to accessible housing services.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing technology use in essential services.
- Qualifications: Strong problem-solving skills and knowledge of ICT security principles.
- Other info: Mentor apprentices and contribute to a dynamic tech environment.
The predicted salary is between 32000 - 44000 £ per year.
This organisation is committed to supporting people through innovative, reliable and accessible housing services. As part of their Technology & Information Management team, you’ll play a key role in supporting their staff across Scotland—helping ensure technology is used effectively to deliver essential services to residents.
As an experienced IT Support Analyst, you’ll be involved in supporting technology services across the organisation. Acting as a main contact for incidents and service requests, you’ll take ownership of issues from start to finish—providing mainly 2nd and 3rd line support while mentoring Technology Apprentices along the way.
Your day-to-day will include:
- Resolving hardware, software and network problems (both remotely and on-site)
- Liaising with third-party suppliers
- Maintaining documentation
- Supporting BAU and improvement projects
- Ensuring adherence to Cyber Essentials Plus standards
- Contributing to the ICT knowledgebase
- Championing smarter, more efficient ways of working through technology
To succeed in this role, you’ll bring strong problem-solving skills, an excellent understanding of ICT security principles, and up-to-date experience across technologies such as Microsoft 365, Intune and Azure. Knowledge of ITIL best practice and GDPR requirements is essential, alongside a proactive approach and the ability to deliver great customer service.
You will need a driving licence and access to a car. The role is hybrid and will require 3 days per week at the office in central Edinburgh.
Technical IT Support Analyst in Edinburgh employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical IT Support Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format. The more you practice, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your problem-solving abilities and technical expertise. We love seeing real-world applications of your knowledge, so don’t be shy about sharing your work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there, so keep an eye out for opportunities that match your skills!
We think you need these skills to ace Technical IT Support Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical IT Support Analyst role. Highlight your experience with Microsoft 365, Intune, and Azure, as well as any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting technology services and how you can contribute to our mission. Keep it concise but engaging—show us your personality!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their problem-solving prowess and customer service skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled complex IT issues. Think about specific incidents where you provided 2nd or 3rd line support and how you took ownership of the problem from start to finish.
✨Understand Cyber Essentials Plus
Since adherence to Cyber Essentials Plus standards is crucial, make sure you can explain what this means and how it applies to your work. Being able to discuss security principles will show you're serious about protecting the organisation's data.
✨Demonstrate Your Customer Service Skills
This role involves supporting staff across Scotland, so be prepared to talk about your approach to customer service. Share examples of how you've gone above and beyond to help users and ensure their technology needs are met.