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- Tasks: Join our team to support device migration and ensure smooth transitions.
- Company: A leading organisation in tech solutions, committed to innovation and excellence.
- Benefits: Enjoy flexible working hours and gain hands-on experience in a dynamic environment.
- Why this job: Be part of an impactful project while developing your skills in tech support.
- Qualifications: Active SC Clearance and UK citizenship required; familiarity with device processes preferred.
- Other info: This role is perfect for those looking to kickstart their career in tech!
The predicted salary is between 36000 - 60000 £ per year.
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Desktop Support – Migration Project, Portsmouth
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Client:
Location:
Portsmouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f5201efa79a6
Job Views:
4
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Your New Role
You will be joining as an Interim SC Cleared Migration Support Specialist and will be responsible for supporting the device refresh and migration process, ensuring the seamless transition of equipment and system access in line with project requirements.
Your Key Responsibilities
• Migration Setup: Assist with the initial setup of the migration process and Refresh Clinic.
• Device Handling: Move the required quantity of devices from onsite storage to the Refresh Clinic.
• System Access: Log into any systems as required using the provided devices, under direction from the contractor engineer and site manager.
• Laptop Refresh: Collect existing devices from users and distribute new devices in alignment with the migration schedule.
• Device Handover & Collection: Ensure the correct quantity of devices is distributed and collected according to project guidelines.
• Workflow Management: Accurately update the contractor\’s workflow system at all relevant steps.
• Issue Reporting: Promptly identify and escalate any migration-related issues to the contractor engineer and site manager.
• Support Escalation: Where immediate resolution is not possible, escalate issues to the onsite Post-Migration Support Engineer.
• Stock Management: Conduct daily manual stock checks and report findings to the contractor engineer and site manager.
• Packaging & Designation: Properly label and package collected devices according to designation rules (disposal or refurbishment).
• End-of-Day Procedures: Secure all devices and equipment in the onsite storage location at the close of each workday.
Your Key Skills & Qualifications
• Active SC Clearance required.
• Must be a UK passport holder and British Citizen.
• Familiarity with device refresh and migration processes.
• Strong organisational and time-management skills.
• Ability to follow detailed instructions and work collaboratively in a team.
• Experience in workflow management and data entry preferred. #4691341 – Jeremy Hughes
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Desktop Support – Migration Project employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support – Migration Project
✨Tip Number 1
Familiarise yourself with the specific migration processes and device handling protocols. Understanding the technical aspects of device refresh will give you an edge during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the IT support field, especially those who have experience with migration projects. They can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock workflow management plan. This shows initiative and gives you a practical example to discuss during interviews.
✨Tip Number 4
Stay updated on the latest trends in device management and migration technologies. Being knowledgeable about current tools and practices can impress interviewers and show your commitment to the role.
We think you need these skills to ace Desktop Support – Migration Project
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills. Tailor your application to highlight your experience with device refresh and migration processes.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed device handling, workflow management, or issue reporting. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to mention your organisational and time-management skills in your application. Provide examples of how you've successfully followed detailed instructions and worked collaboratively in a team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Show Your Understanding of Migration Processes
Make sure to demonstrate your familiarity with device refresh and migration processes during the interview. Discuss any relevant experience you have, and be prepared to explain how you would approach the setup and execution of a migration project.
✨Highlight Your Organisational Skills
Given the nature of the role, strong organisational and time-management skills are crucial. Be ready to provide examples of how you've successfully managed multiple tasks or projects in the past, ensuring that you meet deadlines and maintain accuracy.
✨Emphasise Team Collaboration
This position requires working closely with a team, so it's important to convey your ability to collaborate effectively. Share experiences where you worked as part of a team to achieve a common goal, and highlight your communication skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to issue reporting and escalation. Think about potential challenges you might face during a migration project and how you would handle them. This will show your problem-solving abilities and readiness for the role.
