Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders and provide top-notch service in a fast-paced environment.
- Company: Leading UK manufacturer with a vibrant team culture.
- Benefits: Competitive salary, hybrid working, private healthcare, and excellent pension scheme.
- Why this job: Join a dynamic team and develop your skills while making a real impact.
- Qualifications: Experience in customer service or distribution, strong communication, and problem-solving skills.
- Other info: 12-month contract with potential for extension and great career growth opportunities.
The predicted salary is between 30000 - 34000 £ per year.
A large UK manufacturer and leader in their field is currently on the lookout for a Customer Account Specialist to join their busy team based in the Chester Business Park. Working as part of the Customer Service team, you will be responsible for providing high quality customer service by proactively managing the process of orders both efficiently and professionally.
You will be key to the relationship development of important internal and external stakeholders and play a pivotal role in providing support to customers. Your role will be to ensure that all orders are processed efficiently and correctly within the current terms of sale, guaranteeing accurate invoices to customers. You will be responsible for liaising with drivers regarding the logistics of orders and planning the accurate movement of finished products to satisfy the requirements of distributor and farmer customers. This role will involve following the order in an end-to-end process, from initial order to delivery, so the ability to work to set deadlines is a must. You will be required to consistently investigate, check and raise credit applications and process customer complaint settlements professionally, so attention to detail and a high level of communication skills, both verbal and written, are essential for this role.
What you’ll need to succeed:
- Previous experience in a similar role, whether it be customer service or within distribution.
- Commercial awareness, and the understanding of key metrics and ability to deliver objectives.
- The ability to think logically and display sound problem-solving ability, whilst remaining calm under pressure.
- You will be customer orientated, and ideally managed your own portfolio of customers in previous roles.
What you’ll get in return:
- An excellent pension and bonus scheme.
- Hybrid working.
- Private healthcare.
- Competitive salary.
- A fantastic team to grow and learn within.
- Stunning offices and excellent facilities on the business park.
This is a 12-month fixed-term contract, which might offer a further extension to 18 months. Whilst permanent opportunities at this stage are not guaranteed, they will be considered for the right candidate. With a salary of £30,000 - £34,000, hybrid working and ample on-site parking on the Chester business park, this role is a stand-out for commercially minded customer executives!
Customer Service Representative employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to engage with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our fantastic team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your previous experience in customer service or distribution, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your problem-solving abilities and how you’ve successfully managed customer portfolios in the past.
Showcase Your Communication Skills: Since strong communication skills are essential, make sure your written application reflects this. Keep your language clear and professional, and double-check for any typos or errors before submitting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed by our team, so don’t miss out on this opportunity!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled challenging situations. Think about specific examples where you went above and beyond for a customer, as this will show your commitment to high-quality service.
✨Understand the Company and Its Products
Do some research on the company and its products. Knowing what they manufacture and their market position will help you tailor your answers and demonstrate your interest in the role. This knowledge can also help you ask insightful questions during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you approach problem-solving, especially in a customer service context. Think of examples where you had to think logically under pressure and how you resolved issues efficiently. This will highlight your ability to manage the end-to-end order process effectively.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. During the interview, be sure to listen actively and respond thoughtfully. This will not only showcase your verbal skills but also your ability to engage with stakeholders professionally.
