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- Tasks: Engage with clients, resolve inquiries, and support luxury automotive campaigns.
- Company: Join a world-renowned super-luxury automotive brand in Goodwood.
- Benefits: Enjoy 35 days annual leave, subsidised meals, and extensive training resources.
- Why this job: Be part of a dynamic team shaping client experiences in luxury automotive.
- Qualifications: A Levels or equivalent, experience in luxury call centres, and strong communication skills.
- Other info: Work in a vibrant environment with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Assignment Type: Temporary, ongoing basis where you will be engaged via Hays.
Location: Chichester
Working Environment: office based on site - hybrid.
Pay type: competitive hourly pay rate.
Our client, the World’s pre-eminent super-luxury automotive brand, is based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
The Client Contact Team is a vital part of the broader Client Insights team, playing a key role in capturing high-quality client insights. The Client Contact Team (CCT) are responsible for delivering first-level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.
Key responsibilities and accountabilities include:
- Responding to and resolving all inbound client, prospect and general enquiries EMEA and parts of APAC.
- Conducting outbound client calls for EMEA and parts of APAC.
- Routing client enquiries to second level technical teams for resolution, where required.
- Soliciting Brand, Product & Client Experience feedback on all aspects of RRMC offerings.
- Capturing and recording of client data/insights in the RRMC CRM system, ensuring adherence to all compliance & GDPR processes.
- Supporting the business in obtaining direct client access and achieving high data quality in the RRMC CRM system.
- Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reports.
- Acting as the global centre of competence for the global CCT’s, proactively liaising with key stakeholders and sharing knowledge/best practice.
- Supporting the delivery of assigned business campaigns.
- Ensuring that a benchmark client relationship is delivered achieving high levels of trust and understanding.
Skills & Qualifications
- Educated to minimum A Level or equivalent.
- Fluent English (written & verbal); other languages are desirable but not essential.
- Good level of experience in Luxury/Automotive call centre environment.
- Be extremely consumer-centric, understanding how modern luxury works.
- Be internationally minded with an understanding/appreciation of different cultures; able to work effectively across cultures.
- Able to build strong relationships beyond commercial with UHNWIs distributed globally, engendering trust and loyalty.
- Experience in managing & working with data.
- Accuracy and attention to detail.
- Thrives in a team environment but is also self-motivated – demonstrates tenacity, resilience, strives to deliver results.
- Experience using & creating reports in CRM tools.
- Presentation skills – confidence to present formally to internal and external audiences.
- Enthusiastic, personable and bubbly personality.
Benefits:
- Access to a subsidised restaurant.
- Hays Go1 training platform which offers a library of over 70,000 courses.
- Access to Ben – Offers support across a wide range of topics such as mental health well-being, financial or legal matters.
- Local retail and restaurant discounts.
- 35 days annual leave (Including bank holidays).
What next? If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
Client Contact Team Executive in Chichester employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Contact Team Executive in Chichester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you get that interview, you can show them you're not just another candidate but someone who truly understands what they stand for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from the competition.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your relevant experience and why you're excited about this role. This will help you make a great first impression during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Client Contact Team Executive in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Contact Team Executive role. Highlight any experience in luxury or automotive environments, as well as your ability to engage with clients effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the team. Mention your understanding of modern luxury and how you can contribute to the client insights process.
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check your documents before submitting them to demonstrate your attention to detail right from the start.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury automotive brand thoroughly. Understand their values, products, and what sets them apart in the market. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Client Engagement Skills
Since the role involves first-level client engagement, prepare examples from your past experiences where you've successfully resolved client inquiries or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your consumer-centric approach.
✨Demonstrate Cultural Awareness
Given the international aspect of the role, be ready to discuss how you’ve worked effectively across different cultures. Share specific instances where your understanding of cultural nuances helped you connect with clients or colleagues, showcasing your adaptability and global mindset.
✨Be Data Savvy
As the position requires managing and working with data, brush up on your experience with CRM tools. Be prepared to discuss how you've used data to improve client interactions or reporting in previous roles. Highlight your attention to detail and accuracy when handling client information.
