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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support in a busy, collaborative environment.
- Company: Dynamic organisation with around 900 staff, located near Cardiff.
- Benefits: Competitive daily rate and free on-site parking.
- Why this job: Gain hands-on experience while helping users solve tech issues.
- Qualifications: Experience in technical support for Windows and Mac systems.
- Other info: Opportunity to work in a supportive team with potential for growth.
IT Service Desk £150 to £160 Per Day, Inside IR35 On-site 3 Months Contract Cardiff
Your new company
This organisation employs approximately 900 staff, based in Wales (just outside central Cardiff) and is accessible by public transport or there is free parking on-site.
Your new role
This is a hands-on role, providing 1st and some 2nd line support in a busy environment. You’ll be part of a small, collaborative team, helping to manage requests, troubleshoot issues, and escalate where necessary. There will be face-to-face interaction with service users, plus you will be receiving calls via their service desk.
What you’ll need to succeed
- Provide 1st line technical support across Windows and Mac environments
- Manage and triage service requests via portal, email, and phone
- Troubleshoot issues such as connectivity problems and password resets
- Escalate complex issues while maintaining clear communication with users
- Use remote tools and team screen sharing for investigation and resolution
- Work on-site full-time in a South Wales location
What you’ll get in return
Up to £150 - £160 per day.
IT Service Desk Contractor in Cardiff employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Contractor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a job offer before it's even advertised!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific issues like connectivity problems or password resets. We want you to show off your troubleshooting skills and confidence when it comes to real-life situations.
✨Tip Number 3
Don’t forget to research the company culture! Knowing what the organisation values can help you tailor your responses during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, don’t miss out on your chance to land that IT Service Desk role!
We think you need these skills to ace IT Service Desk Contractor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially in Windows and Mac environments. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your hands-on experience and how you handle troubleshooting and service requests. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves face-to-face interaction and phone support, make sure to highlight your communication skills in your application. We love candidates who can clearly explain technical issues to non-techies, so give us examples of how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tech
Brush up on your knowledge of Windows and Mac environments. Be ready to discuss common issues like connectivity problems and password resets, as these are likely to come up during the interview.
✨Show Your Communication Skills
Since this role involves face-to-face interaction and phone support, practice explaining technical concepts in simple terms. Demonstrating clear communication will show that you can effectively assist users.
✨Familiarise Yourself with Remote Tools
Get comfortable with remote troubleshooting tools and team screen sharing. Being able to discuss how you’ve used these tools in past roles will highlight your hands-on experience.
✨Prepare for Scenario Questions
Think of examples from your previous experience where you successfully managed service requests or escalated issues. This will help you illustrate your problem-solving skills and teamwork in a busy environment.
