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- Tasks: Deliver exceptional customer service and manage requests from start to finish.
- Company: Join a dynamic team in Camberley focused on customer satisfaction.
- Benefits: Competitive salary, bonus, flexible benefits, and generous holiday allowance.
- Why this job: Make a real impact by helping customers and collaborating with technical teams.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a commitment to diversity, inclusion, and flexible working options.
The predicted salary is between 16800 - 28000 £ per year.
Are you passionate about delivering exceptional customer service and want to make a real impact? We’re looking for an experienced Customer Support Representative to join our team in Camberley. In this role, you’ll be the first point of contact for customers, managing requests from initial call logging through to resolution. You’ll work closely with technical teams and ensure every interaction is handled with accuracy and professionalism.
Key Responsibilities:
- Log all service and application-related calls in the Service Management System, verifying contract and warranty details.
- Forward logged calls to the appropriate technical or applications support teams.
- Act as the main point of contact for enquiries, directing them to the right department.
- Create spare part and test equipment orders for planned visits and coordinate timely delivery.
What We’re Looking For:
- Previous experience in a customer service or call centre environment.
- Excellent communication skills, both over the phone and virtually.
- Ability to manage multiple tasks under pressure and meet deadlines.
- Strong organisational skills and a collaborative approach.
What We Offer:
- Salary: £28,000 + £1,400 annual bonus (5%).
- 26 days holiday (plus the option to buy or sell up to 5 extra days).
- Up to 10% employer pension contribution.
- Bonus and share schemes.
- Flexible benefits include private medical insurance and dental cover.
- Two paid volunteering days per year.
- Access to a 24/7 employee assistance programme.
- Commitment to diversity, inclusion, and flexible working options.
Working Hours:
- Week 1: Mon: 9am–8pm, Tue: 9am–8pm, Wed: Off, Thu: Off, Fri: 9am–8pm, Sat: 8am–8pm, Sun: 8am–8pm
- Week 2: Mon: Off, Tue: Off, Wed: 9am–8pm, Thu: 9am–8pm, Fri: Off, Sat: Off, Sun: Off
Customer Support Executive in Camberley employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Camberley
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the Customer Support Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact in customer support.
We think you need these skills to ace Customer Support Executive in Camberley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences that highlight your commitment to helping customers and making a real impact.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous experience in customer service or call centre environments, and showcase how your skills align with what we’re looking for.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Executive role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Support Executive, excellent communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled customer issues before. Think of specific instances where you successfully resolved a problem or managed multiple tasks under pressure. This will highlight your ability to stay calm and organised, which is essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, the tools they use for logging calls, or how they measure success in customer support. It’s a great way to engage with the interviewer and leave a lasting impression.
