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- Tasks: Assist customers with inquiries and provide exceptional service in Welsh.
- Company: Local government organisation with a supportive team environment.
- Benefits: Competitive pay of £15ph, full-time hours, and hybrid work options.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Fluent in Welsh and English, confident phone manner, and good IT skills.
- Other info: Temporary role for 5 months with potential for career growth.
The predicted salary is between 12 - 18 £ per hour.
A local government organisation is looking to recruit a number of temporary Welsh speaking customer service officers to assist with a busy period!
Slotting into an already busy team, your role as customer services officer will have you assisting with a high number of calls from customers of the organisation. Utilising your fluent Welsh speaking capabilities, you will be able to confirm with service signposting, user diagnostics and assist with general enquiries. You will be responsible for the accurate recording of data and providing exceptional customer service.
What you'll need to succeed:
- You will need to have a confident telephone manner and relish working in a fast-paced environment.
- You will have a positive attitude and be able to multitask effectively to achieve a desired outcome.
- You will be a people person and be able to communicate fluently in both English & Welsh.
- You will have good IT skills and be able to use MS Office to a basic level.
- You must be available from the end of January for an anticipated 5 months.
- Due to the nature of the role, it is subject to passing a DBS check.
What you'll get in return:
- You will get the fantastic opportunity to work on an ongoing temporary basis receiving a competitive rate of pay of £15ph.
- Full-time hours, Mon-Fri available based in Caernarfon.
- Free on-site parking is available, and you may also work in a hybrid manner beyond training, which is anticipated to last 1 month.
Welsh Speaking Customer Service Agent in Caernarfon employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Agent in Caernarfon
✨Tip Number 1
Make sure you brush up on your Welsh! Since this role is all about communicating with customers in both Welsh and English, being fluent will give you a massive edge. Practise common phrases and customer service scenarios to feel more confident.
✨Tip Number 2
Prepare for those phone calls! Think about the types of questions customers might ask and how you would respond. Role-playing with a friend can help you get comfortable with the fast-paced environment you'll be working in.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate that you can handle the busy nature of the job like a pro.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land this fantastic opportunity. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Welsh Speaking Customer Service Agent in Caernarfon
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires fluent Welsh, make sure to highlight your language skills right at the start of your application. We want to see how you can use your Welsh to provide top-notch customer service!
Be Personable and Positive: Your application should reflect your friendly personality! Use a warm tone and share examples of how you've successfully interacted with customers in the past. We love a positive attitude!
Multitasking is Key: Mention any experiences where you've juggled multiple tasks at once. This role is fast-paced, so we want to know how you handle pressure and keep everything on track while providing great service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Brush Up on Your Welsh
Since this role requires fluent Welsh speaking, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Organisation
Do a bit of research on the local government organisation you're applying to. Understanding their services and values will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Multitasking Skills
Prepare examples from your past experiences where you've successfully multitasked in a fast-paced environment. This could be juggling calls while entering data or managing multiple customer queries at once—make sure to highlight these during your interview.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be ready to discuss your experience with MS Office. You might even want to mention any specific tasks you've completed using these tools, as it shows you're prepared for the job's requirements.
