Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a dynamic IT team in a fast-paced environment.
- Benefits: Enjoy 25 days holiday, healthcare plan, and annual bonuses.
- Why this job: Make a real difference by ensuring smooth IT operations for everyone.
- Qualifications: Experience with IT support, customer service skills, and tech troubleshooting.
- Other info: Opportunity for career growth and learning in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
The role is a core function within the IT Team, supporting the smooth running of IT across the company. You will work alongside the IT Service Lead and the wider team to deliver end-to-end IT support, ensuring that all colleagues receive a high-quality service and IT support.
Acting as a point of contact for IT issues for all colleagues. Logging all work requests on the internal ticketing system and keeping users up to date with tickets. You will work closely with the acquisition sites, undertaking visits where necessary for fault resolution and service requirements and providing expert IT support services, troubleshooting hardware, software and network issues efficiently. Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets. Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels. Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals. You will set up remote users' PC requirements including VPN connection, encryption, email, antivirus, and server access. Demonstrating access to remote users. Assisting the business with departmental and office moves as and where necessary. This will involve moving PCs and phones to new locations, reconfiguring links and testing performance to ensure smooth running of equipment and services. (This may include some out-of-hours work to minimise disruption).
What you'll need to succeed:
- Demonstrable experience of handling a wide variety of IT issues in a fast-paced environment.
- A strong customer-focused approach with a positive and friendly mindset – capable of understanding customer needs.
- High level of attention to detail and good problem-solving skills.
- Proficient use of Microsoft Azure/365/Sharepoint/OneDrive, Microsoft Office and other software products.
- Experience and exposure to hardware such as firewalls, switches, storage arrays and printers.
- Experience with Mobile Device Management – mainly tablets and mobile phones.
- A solid understanding of LAN, WAN and VPN technologies.
What you'll get in return:
- Pension 4% employee, 5% employer.
- 25 days holiday, plus birthday and Christmas Eve off.
- Annual bonus applicable after 1st year.
- Medicash healthcare cash plan.
- Plus a number of softer benefits.
IT Support Engineer in Bromsgrove employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills! In IT support, a friendly and positive attitude goes a long way. Be ready to share examples of how you've helped users in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace IT Support Engineer in Bromsgrove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with troubleshooting, customer service, and any specific technologies mentioned in the job description. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT support and how your skills align with our needs. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those moments where you went above and beyond to help a colleague or resolve a tricky problem.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Office 365, and other relevant software. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with hardware like firewalls and switches.
✨Show Off Your Customer Service Skills
Since this role is all about supporting colleagues, highlight your customer-focused approach. Prepare examples of how you've successfully resolved IT issues for users in the past, showcasing your friendly and positive mindset.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical IT problems during the interview. Practice articulating your thought process when troubleshooting issues, especially around LAN, WAN, and VPN technologies. This will demonstrate your analytical skills and attention to detail.
✨Ask Insightful Questions
Prepare a few questions to ask the interviewer about the IT team's structure and the types of challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute effectively from day one.
