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- Tasks: Support users by configuring hardware and troubleshooting software issues.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Gain valuable experience with competitive pay and flexible hours.
- Why this job: Be part of exciting projects while enhancing your technical skills.
- Qualifications: Technical skills in hardware setup and strong communication abilities.
- Other info: Opportunity for growth and learning in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Your new role
This is a 6‑month fixed‑term contract, starting in April. You will work a 40‑hour week, with weekend working likely to be required every other weekend (time off scheduled mid‑week accordingly).
Key responsibilities include:
- Accurate data input and device allocation tracking
- Supporting unit pre‑delivery activity (late April/May) and camera unit delivery from June onwards.
- Configuring hardware, charging peripherals, and BWV camera units
- Managing firmware updates and troubleshooting software issues
- Connecting docks to secure networks (Ethernet, VLAN configuration)
- Coordinating with stakeholders including security, facilities, and IT teams
- Creating documentation, SOPs, and training materials
- Delivering user training and handling support incidents
- Ensuring compliance with legal frameworks and maintaining audit trails
What you'll need to succeed:
- A driving licence is essential as travel to multiple sites will form part of the role.
- Strong technical skills in hardware setup, configuration, and networking basics
- Experience with asset management, including inventory control and lifecycle management
- Ability to plan deployments across multiple sites with minimal disruption
- Excellent communication skills to liaise with stakeholders and train end‑users
- Knowledge of BWV camera technology is advantageous.
- Understanding of compliance and governance requirements around technology usage
- Willingness to undergo security clearance, which requires having lived and worked in the UK for a minimum of five years.
End User Support Engineer in Bristol employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to hardware setup and troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve got experience with BWV camera technology or asset management, make sure to highlight that in conversations. Bring examples of your past work to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the End User Support Engineer role. We want to see how your background in hardware setup, configuration, and networking basics aligns with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience with asset management and user training makes you a great fit for our team at StudySmarter.
Show Off Your Technical Skills: In your application, don’t forget to mention any specific technical skills you have, especially related to BWV camera technology or firmware updates. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Tech
Brush up on your technical skills, especially around hardware setup and networking basics. Be ready to discuss your experience with asset management and how you've handled device configurations in the past.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully trained end-users or resolved support incidents.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like troubleshooting a software issue or planning a deployment across multiple sites. Have a few scenarios in mind that highlight your problem-solving skills.
✨Understand Compliance and Legal Frameworks
Familiarise yourself with compliance requirements related to technology usage. Be prepared to discuss how you ensure adherence to legal frameworks in your previous roles, as this is crucial for the position.
