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- Tasks: Lead a team of 100+ agents to enhance customer service skills and performance.
- Company: A leading insurance organisation based in Bradley Stoke, Bristol.
- Benefits: Bonus scheme, free shares, generous holiday allowance, and wellbeing support.
- Why this job: Make a real impact by developing a high-performing customer service team.
- Qualifications: Experience in coaching and ability to lead both individuals and teams.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading Insurance organisation based in Bradley Stoke, Bristol.
Working Pattern: 35hrs a week, Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu).
Your new role:
- Use KPIs and targets to track progress across the team of 100+ agents.
- Implement 1-to-1 training plans to develop customer service skills of individual team members.
- Provide advice and insights into methods which are leading to overall performance success.
- Host huddles and team discussions to analyse team understanding of their role.
- Implement changes based on customer feedback and call insights.
What you'll need to succeed:
- Experience within a coaching capacity, this doesn’t have to be sales or customer service focused.
- Ability to lead on a 1-to-1 and larger scale basis.
- Able to support new starters through beginners training.
- Confident in managing senior members on how to improve further or implement changes to their routine.
- Sales, Contact centre, or helpdesk experience is a bonus.
What you'll get in return:
- Bonus scheme with potential to earn up to 30% monthly.
- Free shares awarded to all employees.
- Free onsite parking and electric vehicle charging points.
- Car salary sacrifice scheme.
- Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service.
- Pension contributions matched up to and life cover up to four times your salary.
- 24/7 confidential wellbeing support for you and your family.
Customer Service Development Manager in Bristol employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Development Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your coaching experience! Think of specific examples where you've successfully developed others' skills. This will resonate well with the hiring team, especially since they’re looking for someone to implement training plans.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Development Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Development Manager role. Highlight your coaching experience and any relevant KPIs you've worked with. We want to see how you can lead and develop a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've implemented training plans or improved team performance in the past.
Showcase Your Leadership Skills: In your application, emphasise your ability to manage both 1-to-1 and larger groups. We’re looking for someone who can confidently guide new starters and senior members alike, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to customer service. Be ready to discuss how you've used KPIs in previous roles to track progress and drive improvements.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached individuals or teams in the past. Highlight your ability to implement training plans and support new starters, as this will resonate well with the role.
✨Engage in Team Dynamics
Think about how you can facilitate team discussions and huddles. Be prepared to share your ideas on fostering a collaborative environment and how you’ve previously analysed team performance.
✨Emphasise Adaptability
Discuss your experience in implementing changes based on feedback. Show that you're open to adapting strategies for improvement and can confidently manage senior members in this process.
