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- Tasks: Support the repairs team by handling inbound calls from tenants and booking repairs.
- Company: Join a reputable housing association in Blackpool with a supportive team.
- Benefits: Competitive pay, on-the-job training, and a chance to make a difference.
- Other info: Full-time and part-time roles available with a structured rota.
- Why this job: Help tenants resolve issues and improve their living conditions every day.
- Qualifications: Experience in a call centre and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting for a housing association based in Blackpool, looking to recruit a full-time and a part-time member of staff to support their repairs team.
This role will be supporting the repairs team by taking inbound calls from tenants who are looking to book in any repairs required or if they have any issues to report. You will triage calls and forward them to the relevant teams when required, or you will be able to support with booking repairs in to be completed. These roles are full-time office-based, with no option for hybrid working.
The full-time role would be 35 hours per week, working on a rota basis Monday - Friday between the hours of 8am - 5pm. The part-time role would be hours per week, working Monday and Tuesday all day and Wednesday morning.
What you'll need to succeed:
- It is essential that the successful candidate has worked within a call centre environment and is confident dealing with inbound calls.
- You will be a good communicator who can be empathetic and will at times be dealing with vulnerable customers.
- Ideally, you will have some knowledge of housing/repairs, but this is not essential.
What you'll get in return:
You will receive a competitive rate of pay and on-the-job training.
Repairs support assistant in Blackpool employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs support assistant in Blackpool
✨Tip Number 1
Get to know the company! Research the housing association in Blackpool and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tenants and potentially vulnerable customers, it’s crucial to demonstrate empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be ready for those tricky questions! Think about how you would handle difficult calls or complaints. Prepare some examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on joining the repairs support team. Don’t miss out on this opportunity!
We think you need these skills to ace Repairs support assistant in Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre environments and any relevant skills. We want to see how you can bring your unique flair to the repairs team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about supporting tenants and how your communication skills make you a great fit for the role.
Showcase Empathy: Since you'll be dealing with vulnerable customers, it's important to demonstrate your empathetic side. Share examples of how you've handled sensitive situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Role Inside Out
Make sure you understand the specifics of the Repairs Support Assistant role. Familiarise yourself with the responsibilities, such as handling inbound calls and triaging issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be dealing with tenants, it's crucial to demonstrate your communication abilities. Practice active listening and empathetic responses. You might even want to prepare examples from your past experiences where you successfully handled difficult calls or situations.
✨Research the Company
Take some time to learn about the housing association you're applying to. Understanding their values and mission can help you align your answers during the interview. Plus, it shows that you’re proactive and genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially those related to call centre experience and handling vulnerable customers. Prepare concise, relevant examples that highlight your skills and how they relate to the job. This will help you feel more at ease during the interview.