Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert technical support and solutions for plumbing products via phone and email.
- Company: Join a well-established plumbing supplier with over 50 years of experience.
- Benefits: Competitive salary, free parking, and 25 days annual leave plus bank holidays.
- Why this job: Make a real difference by helping customers resolve plumbing issues effectively.
- Qualifications: Strong plumbing background and excellent communication skills required.
- Other info: Be part of a supportive team in a respected business with a great reputation.
The predicted salary is between 30000 - 36000 £ per year.
We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide.
As a Plumbing Technical Support Advisor, you will join a team of four advisors dedicated to providing expert technical assistance to customers. You will handle queries via phone and email, offering practical solutions and guidance on a wide range of plumbing products. This is an advisory role, so you’ll focus on troubleshooting, product compatibility, and helping customers resolve technical issues quickly and effectively.
What you’ll need to succeed:
- A strong plumbing background is essential; experience with gas systems is highly desirable.
- No formal qualifications are required, but practical hands-on experience is key.
- Excellent communication skills and the ability to explain technical information clearly.
- A customer-focused approach and strong problem-solving skills.
- Ability to work collaboratively within a team and manage multiple queries efficiently.
What you’ll get in return:
- A competitive salary between £30,000 – £36,000.
- Free on-site parking.
- 25 days annual leave plus bank holidays.
- The opportunity to join a supportive team within a well-established and respected business.
Plumbing Technical Support Advisor in Birmingham employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Technical Support Advisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical information to customers, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common plumbing queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved issues. Be ready to discuss these during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Plumbing Technical Support Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Plumbing Knowledge: Make sure to highlight your plumbing background in your application. We want to see your hands-on experience and any specific skills you have, especially if you've worked with gas systems. This is your chance to shine!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use straightforward language to explain your technical expertise and how it relates to the role. We appreciate good communication skills, so let that come through in your writing!
Customer Focus is Key: Emphasise your customer-focused approach in your application. Share examples of how you've helped customers resolve issues in the past. We love seeing candidates who are passionate about providing exceptional service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Plumbing Inside Out
Make sure you brush up on your plumbing knowledge before the interview. Be ready to discuss common issues, troubleshooting techniques, and product compatibility. This will show that you’re not just familiar with the basics but can also provide expert advice.
✨Practice Clear Communication
Since this role involves explaining technical information to customers, practice articulating complex plumbing concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with this.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved plumbing issues. Think about specific scenarios where your quick thinking made a difference. This will demonstrate your ability to handle queries efficiently.
✨Emphasise Team Collaboration
This role requires working closely with a small team, so be ready to discuss how you’ve collaborated with others in the past. Share examples of how you’ve contributed to a team environment and supported your colleagues in achieving common goals.
