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- Tasks: Lead day-to-day operations in parking services and drive continuous improvement.
- Company: Dynamic organisation focused on efficient service delivery and community impact.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference in urban management while leading a dedicated team.
- Qualifications: Senior management experience and strong people management skills required.
- Other info: Engage with key stakeholders and contribute to shaping modern parking services.
Interim Operations Manager
Contract: Interim
Location: Hybrid — office attendance required twice-weekly (Wednesdays and Fridays)
Rate: £400-£600 per day
Start: ASAP
About the role
This senior role leads day-to-day delivery across parking services — from civil parking enforcement and penalty processing to property/asset maintenance and service performance — under the Traffic Management Act 2004. You’ll manage teams, budgets, suppliers and KPIs; handle escalated complaints and high-profile issues; and work closely with Members, partners and senior officers.
Key responsibilities
- Ensure compliant, efficient delivery across enforcement, processing, assets and projects.
- Lead operational reviews and process redesign; drive continuous improvement; contribute data-led insight to shape a modern parking service.
- Manage contracts and procurement; monitor performance and budgets; resolve escalated complaints and service issues.
- Build relationships with partners and represent the service at regional forums; brief senior stakeholders and Members.
Essential experience
- Senior management experience within an operational environment.
- Strong people management experience, including performance management.
- Contract management and budget control.
- Ability to confidently engage with key senior stakeholders, including elected Members.
- Strong commercial acumen, someone who is motivated by results.
Operations Manager in Birmingham employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how you can bring value. This will help you stand out as someone who’s not just looking for a job, but genuinely interested in making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in managing teams, budgets, and contracts. Highlight your results-driven mindset and how you've tackled high-profile issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Operations Manager gig. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your senior management experience and any relevant achievements in operational environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with contract management and budget control, and how you’ve successfully managed teams in the past.
Showcase Your People Skills: Since this role involves strong people management, make sure to highlight your experience in performance management and team leadership. We love seeing examples of how you've built relationships and engaged with stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of operations management, especially in the context of parking services. Brush up on the Traffic Management Act 2004 and be ready to discuss how you can ensure compliant and efficient delivery.
✨Showcase Your People Skills
As an Operations Manager, you'll be managing teams and handling escalated complaints. Prepare examples of how you've successfully led teams and resolved conflicts in the past. Highlight your performance management strategies and how they’ve driven results.
✨Demonstrate Your Financial Savvy
Since budget control and contract management are key parts of this role, come prepared with examples of how you've managed budgets and contracts effectively. Be ready to discuss how you monitor performance and make data-driven decisions.
✨Engage with Stakeholders
This role requires strong engagement with senior stakeholders and elected Members. Think about how you’ve built relationships in previous roles and be prepared to share specific instances where your communication skills made a difference.
