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- Tasks: Support the re-letting of properties and ensure excellent customer service.
- Company: Join a well-established housing provider focused on quality services.
- Benefits: Competitive hourly pay, hybrid working, and part-time hours for great work-life balance.
- Why this job: Make a real difference in communities while gaining valuable experience in lettings.
- Qualifications: Experience in busy office environments and strong communication skills.
- Other info: Be part of a supportive team dedicated to outstanding customer service.
The predicted salary is between 15600 - 24000 £ per year.
You’ll be joining a well-established housing provider committed to delivering high-quality, customer-focused services across its communities. The organisation is dedicated to ensuring homes are re-let efficiently, customers receive an excellent service experience, and sustainable tenancies are created through strong partnership working.
As a Lettings Assistant, you will play a vital role in supporting the re-letting of properties, ensuring that homes are empty for the shortest time possible. Working closely with internal teams and external partners, you will contribute to exceptional customer service and smooth end-to-end lettings processes.
Your responsibilities will include:
- Assisting with the Notice to Quit process and liaising with relevant teams and external agencies.
- Arranging pre-termination inspections and coordinating with operational teams.
- Preparing tenancy sign-up packs, including all required documentation.
- Issuing rent cards and updating tenancy and census records accurately.
- Supporting housing-related enquiries and maintaining consistent communication with customers.
- Managing administrative tasks such as procurement system updates, record-keeping, filing, and general office duties.
- Ensuring all data recorded is clear, accurate, and compliant with regulatory requirements.
To excel in this role, you will bring:
- Experience working in a busy office environment with the ability to work effectively under pressure.
- A track record of meeting deadlines and delivering accurate work first time.
- Excellent communication and customer service skills.
- Understanding of lettings processes, housing law or different tenures (desirable).
- Strong IT proficiency, particularly with Word, Excel, Outlook and online portals.
- A proactive, solution-focused approach with strong organisational and prioritisation skills.
- A commitment to teamwork, equality and diversity.
An hourly pay rate of up to £ Hybrid working, offering a flexible blend of home and office-based work. Part-time hours of per week, providing an excellent work-life balance. The opportunity to work within a supportive and experienced team committed to outstanding customer service. Valuable experience within a busy lettings environment, with opportunities to broaden your knowledge of housing operations and tenancy management. The chance to contribute directly to improving communities and delivering a high-quality service to customers.
Lettings Assistant in Birmingham employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Lettings Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to customer service and community impact, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your communication skills! As a Lettings Assistant, you'll need to interact with customers and teams regularly. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lettings Assistant in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lettings Assistant role. Highlight your relevant experience in customer service and lettings processes, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t be shy about showcasing your IT proficiency and organisational skills. Mention specific tools like Word and Excel that you’re comfortable with, as we love to see candidates who can hit the ground running!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your Stuff
Make sure you brush up on the lettings processes and housing law. Familiarise yourself with common terms and practices in the industry, as this will show your potential employer that you're serious about the role and understand what it entails.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer or resolved an issue effectively. This will demonstrate your commitment to delivering high-quality service.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and ability to manage multiple tasks. Share examples of how you've successfully prioritised work in a busy environment, as this is crucial for a Lettings Assistant role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, the company's approach to customer service, or how they handle challenges in the lettings process. It shows you're engaged and genuinely interested in the position.
